Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shawna Robertson

Liberty,MO

Summary

Compassionate and dependable Home Health Aide with over 8 years experience providing high-quality care to patients in home settings. Skilled in assisting with daily living activities, monitoring patient conditions, and ensuring a safe, comfortable environment. Strong background in customer service, with exceptional communication and interpersonal skills, fostering trust and rapport with patients and families. Adept at managing schedules, coordinating care plans, and maintaining detailed records while delivering patient-centered support. Dedicated to enhancing the well-being of clients and providing professional, empathetic service.

Overview

8
8
years of professional experience

Work History

Patient Care Technician/Home Health Aide

Assured Healthcare
Liberty, Missouri
02.2023 - Current
  • Recorded daily notes about client conditions, treatments provided and progress made.
  • Planned, prepared or served meals to patients according to prescribed diets.
  • Documented patient status and reported changes in care needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
  • Maintained confidentiality of patient information at all times as per HIPAA regulations.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Provided wound care management, including dressing changes, catheter, and ostomy cleaning.

Customer Service Representative

Citibank, NA
Kansas City, Missouri
03.2017 - 09.2022
  • Resolved customer complaints promptly and efficiently.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered, screened and processed high volume of calls daily with call management system and web-based communications.
  • Mentored junior team members and managed employee relationships.

Education

Licensed Esthetician - Esthetics

Mitsu Sato Hair Academy
Overland Park, KS
10-2021

Bachelor of Science - Sociology

Northwest Missouri State University
Maryville, MO

Skills

  • Vital signs monitoring
  • Bed preparation
  • Basic nursing care
  • Patient hygiene management
  • Healthy meal preparation
  • ADL support
  • Sterilization techniques
  • Infection prevention
  • Complaint resolution
  • Account updating
  • Opening and closing accounts
  • Team development
  • Customer education
  • Medical terminology
  • Problem-solving
  • Adaptive team player

Timeline

Patient Care Technician/Home Health Aide

Assured Healthcare
02.2023 - Current

Customer Service Representative

Citibank, NA
03.2017 - 09.2022

Licensed Esthetician - Esthetics

Mitsu Sato Hair Academy

Bachelor of Science - Sociology

Northwest Missouri State University
Shawna Robertson