Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bruna Condren

Allen

Summary

Bilingual (Portuguese-English) professional with experience in customer service and client relationship management. Skilled in solving problems, building trust, and ensuring high customer satisfaction. Recently completed a 2-year international exchange program in the U.S., strengthening business communication, empathy, and adaptability in multicultural settings. Passionate about delivering excellent customer experiences and contributing to collaborative, customer-centric teams. Open to roles in Customer Success, Client Support, and Customer Service.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Cultural Exchange Childcare & Personal Development

Cultural Care USA
09.2022 - Current
  • Participated in a U.S. cultural exchange program with a focus on language, business communication, and personal growth.
  • Gained valuable skills in empathy, adaptability, problem-solving, and cross-cultural communication.
  • Managed responsibilities independently while adapting to a new environment, enhancing time management and trust-building.

Sales & Customer Service Representative

Ecotron Electronic Components
01.2019 - 07.2022
  • Delivered outstanding service to key client accounts, handling product inquiries, orders, and issue resolution.
  • Collaborated with internal teams to meet customer needs and support sales goals.
  • Mentored new employees during onboarding, promoting team knowledge-sharing and service consistency.
  • Cultivated strong customer relationships through active listening and problem-solving.
  • Consistently met or exceeded monthly and quarterly sales targets.

Supply Chain Assistant

Ecotron Electronic Components
01.2017 - 01.2019
  • Supported procurement, inventory, and vendor communication for smooth product availability.
  • Conducted supplier research and maintained records to ensure accurate and timely deliveries.

Education

Bachelor of Arts - Journalism And Mass Communication

Universidade Metodista De São Paulo
São Paulo, Brazil
11-2020

Skills

  • Friendly, positive attitude
  • Bilingual (Portuguese-English)
  • Organizational skills
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Multitasking

Certification

  • Customer Relationship Management – Starweaver (Coursera)
  • Business English Communication – University of Washington

Timeline

Cultural Exchange Childcare & Personal Development

Cultural Care USA
09.2022 - Current

Sales & Customer Service Representative

Ecotron Electronic Components
01.2019 - 07.2022

Supply Chain Assistant

Ecotron Electronic Components
01.2017 - 01.2019

Bachelor of Arts - Journalism And Mass Communication

Universidade Metodista De São Paulo

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