Bruneshia Caldwell
Customer Service/ Data Entry
West Helena,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, utilizing exceptional communication and interpersonal skills, while pursuing a degree in Business Management.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Foundever
Nashville, TN
09.2022 - Current
- Communicated with elderly patients and their families to ensure that medications were delivered on time and in accordance with their specific needs.
- Coordinated with insurance providers to ensure that patients received coverage they were entitled to and worked with insurance companies to address any issues or concerns related to medication coverage.
- Processed orders and requests for prescription refills, ensuring that all necessary paperwork and documentation was completed accurately and efficiently.
- Maintained accurate patient records, including medication history, delivery information, and insurance coverage.
- Provided exceptional customer service by answering questions and addressing concerns related to medication delivery and coverage.
- Developed strong relationships with patients and their families, ensuring that they felt heard, valued, and supported throughout medication delivery process.
- Collaborated with pharmacy staff and delivery drivers to ensure that medications were delivered on time and in accordance with patients' needs and preferences.
Customer Service Representative
Alorica
San Antonio, TX
01.2021 - 02.2022
- Responded to customer inquiries regarding billing, energy usage, and service outages, providing exceptional customer service and ensuring that customers feel heard and valued.
- Diagnosed and resolved technical problems with customers' accounts, including billing discrepancies and service interruptions, by troubleshooting technical issues and escalating problems to technical support teams when necessary.
- Managed customer accounts, updating information, processing payments, and ensuring that customer accounts were accurate and up-to-date.
- Collaborated with other departments such as billing, technical support, and sales to ensure that customer needs were met and issues were resolved quickly and efficiently.
- Exceeded performance goals, including call handling time and customer satisfaction ratings, by maintaining positive and professional demeanor while providing exceptional customer service.
Education
Associate of Science - Business
Rasmussen University
Ocala, FL05.2024
Skills
- Benefits Verifications
- Organizational Skills
- Claim Processing
- Accounts Payable and Accounts Receivable
- Healthcare Operations
- Medicare Knowledge
- Computerized Maintenance Management Systems
- Case Management
- Proactive Problem-Solving
- Client Documentation
- Insurance Understanding
- Multitasking Abilities
Additional Information
While pursuing my degree in Science of Business Management I have also become proficient in the following relevant coursework:
- Principles of Marketing
- Organizational Behavior
- Business Communication
- Accounting Principles
- Financial Management
- Operations Management
Timeline
Patient Care Advocate
Foundever
09.2022 - Current
Customer Service Representative
Alorica
01.2021 - 02.2022
Associate of Science - Business
Rasmussen University