Bruneshia Caldwell
Customer Service/ Data Entry
West Helena,AR
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty, utilizing exceptional communication and interpersonal skills, while pursuing a degree in Business Management.
Overview
2
2
years of professional experience
Work History
Patient Care Advocate
Foundever
09.2022 - Current
- Communicated with elderly patients and their families to ensure that medications were delivered on time and in accordance with their specific needs.
- Coordinated with insurance providers to ensure that patients received coverage they were entitled to and worked with insurance companies to address any issues or concerns related to medication coverage.
- Processed orders and requests for prescription refills, ensuring that all necessary paperwork and documentation was completed accurately and efficiently.
- Maintained accurate patient records, including medication history, delivery information, and insurance coverage.
- Provided exceptional customer service by answering questions and addressing concerns related to medication delivery and coverage.
- Developed strong relationships with patients and their families, ensuring that they felt heard, valued, and supported throughout medication delivery process.
- Collaborated with pharmacy staff and delivery drivers to ensure that medications were delivered on time and in accordance with patients' needs and preferences.
Customer Service Representative
Alorica
01.2021 - 02.2022
- Responded to customer inquiries regarding billing, energy usage, and service outages, providing exceptional customer service and ensuring that customers feel heard and valued.
- Diagnosed and resolved technical problems with customers' accounts, including billing discrepancies and service interruptions, by troubleshooting technical issues and escalating problems to technical support teams when necessary.
- Managed customer accounts, updating information, processing payments, and ensuring that customer accounts were accurate and up-to-date.
- Collaborated with other departments such as billing, technical support, and sales to ensure that customer needs were met and issues were resolved quickly and efficiently.
- Exceeded performance goals, including call handling time and customer satisfaction ratings, by maintaining positive and professional demeanor while providing exceptional customer service.
Education
Associate of Science - Business
Rasmussen University
Ocala, FL05.2024
Skills
- Benefits Verifications
- Organizational Skills
- Claim Processing
- Accounts Payable and Accounts Receivable
- Healthcare Operations
- Medicare Knowledge
- Computerized Maintenance Management Systems
- Case Management
- Proactive Problem-Solving
- Client Documentation
- Insurance Understanding
- Multitasking Abilities
Additional Information
While pursuing my degree in Science of Business Management I have also become proficient in the following relevant coursework:
- Principles of Marketing
- Organizational Behavior
- Business Communication
- Accounting Principles
- Financial Management
- Operations Management
Timeline
Patient Care Advocate
Foundever
09.2022 - Current
Customer Service Representative
Alorica
01.2021 - 02.2022
Associate of Science - Business
Rasmussen University