Brunette Bontemps
Brooklyn,NY
Summary
Enthusiastic professional eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Dependable and effective at managing multiple priorities while maintaining a positive, team-focused mindset. Offers several years of direct experience in office management, teaching, customer service and patient care. Committed to continuous learning, professional development, and consistently going the extra mile.
Overview
1
1
Language
14
14
years of professional experience
Work History
Clinical Practicum Experience- Student SLP
NYCPS/New Heights Middle School
01.2025 - 05.2025
- Planned and implemented therapy activities aligned with student's IEP goals.
- Delivered individual and small-group speech and language interventions.
- Collected and documented data to monitor progress and guide treatment.
- Collaborated with SLPs, teachers, and multidisciplinary school staff.
- Supported inclusive classroom and community-based learning activities.
Patient Intake Coordinator
One Step Physical Therapy PC
05.2022 - 08.2023
- Assisted patients with completion of necessary medical forms and documentation
- Supported staff with daily treatments and operational requirements
- Coordinated patient scheduling, check-in, check-out and payments for billing
- Verifies with insurance carrier patient eligibility, billing requirements and specific benefits for physical therapy services
- Familiarity with medical terminology, commercial insurances, and HIPAA compliance regulations
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation
Inpatient Rehab Secretary
SUNY Downstate University Hospital
07.2019 - 09.2022
- Documented and updated patient cases accurately within the electronic medical record system.
- Communicated effectively with therapists, physicians, social workers/case managers, nurses, and various healthcare professionals to coordinate and update patient care.
- Coordinated weekly therapy coverage zones and managed rehabilitation surgery schedules.
- Reviewed pre-registration patient demographics, insurance and billing information to ensure accuracy.
- Managed patient scheduling in coordination with multiple nursing units across the hospital.
- Enhanced therapist, physician, and patient satisfaction by proactively identifying needs and facilitating timely solutions.
- Provided administration support to the rehabilitation director, contributing to efficient daily department operations.
International Flight Attendant
Emirates Airlines
05.2011 - 11.2017
- Certified and trained in first response to in-flight medical emergencies.
- Delivered exceptional customer service through proactive passenger engagement, safety awareness and effective conflict resolution.
- Maintained strict confidentiality of high-profile passengers and sensitive personal information.
- Ensured aircraft and passenger compliance with all safety regulations, policies, and operational procedures.
- Certified in premium cabin service and management.
Education
Master of Science - Communication Sciences And Disorders
Emerson College
Boston, MA12-2027
Bachelor of Science - Psychology
CUNY Brooklyn College
Brooklyn, NY05.2021
Inflight Cabin Crew Training
Emirates Aviation College
Dubai, UAE06.2011
Associate of Arts - Liberal Arts & Sciences
CUNY New York City College of Technology
Brooklyn, NY06.2005
Certificate - Patient Care Technician
Caliber Training Institute
New York, NYAdditional Information
Volunteer Experience
- Math and English Tutor
- Eileen Dugan Adult Center located in Brooklyn, NY
Timeline
Clinical Practicum Experience- Student SLP
NYCPS/New Heights Middle School
01.2025 - 05.2025
Patient Intake Coordinator
One Step Physical Therapy PC
05.2022 - 08.2023
Inpatient Rehab Secretary
SUNY Downstate University Hospital
07.2019 - 09.2022
International Flight Attendant
Emirates Airlines
05.2011 - 11.2017
Master of Science - Communication Sciences And Disorders
Emerson College
Bachelor of Science - Psychology
CUNY Brooklyn College
Inflight Cabin Crew Training
Emirates Aviation College
Associate of Arts - Liberal Arts & Sciences
CUNY New York City College of Technology
Certificate - Patient Care Technician
Caliber Training Institute