Certificate - Tourism Management
Quick Learning Haiti
Petion Ville, Haiti 
Brunia Bruneau
Glen Burnie,MD
Summary
Compassionate and dependable professional with a diverse background in caregiving at Hospital General De Chimalhuacan and tourism management. Proven ability to enhance client experiences through effective problem-solving and meal preparation. Adaptable team player skilled in multitasking, dedicated to improving service quality and fostering positive relationships.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Languages
French
Native or Bilingual
Spanish
Native or Bilingual
English
Native or Bilingual
Creole
Native or Bilingual
Education
Skills
Respectful and compassionate
Problem-solving
Dependable and responsible
Multitasking and organization
Meal preparation
Adaptability and flexibility
Work History
Caregiver
Hospital general de chimalhuacan
Chimalhuacan,Mexico
07.2023 - 10.2024
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided compassionate care to patients, assisting with daily living activities and personal hygiene.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Assisted in medication administration under supervision, adhering to safety protocols and guidelines.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
Customer Service Manager
Ya call
Dominican Republic
02.2020 - 02.2023
- Led customer service team in resolving complex inquiries and enhancing client satisfaction.
- Developed training programs to improve team performance and service delivery standards.
- Implemented new CRM systems to streamline communication and track customer interactions effectively.
- Analyzed customer feedback data to identify trends and drive improvements in service processes.
Tourism Manager
Villa Florencia
Boca Chica, Dominican Republic
2021 - 2023
- Managed guest relations, ensuring exceptional service and addressing inquiries promptly.
- Analyzed customer feedback to improve service offerings and enhance visitor experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Associate Product Manager
Flame Lounge Bar Grill
Port Au Prince, Haiti
2019 - 2020
- Engaged with customers to understand needs, ensuring alignment between product offerings and user expectations.
- Coordinated beta testing programs to gather valuable user feedback before public release of products.
- Consulted with product development teams to enhance products based on customer interest data.
- Managed product demonstrations and testimonials for performance evaluation.
- Developed product documentation to communicate upcoming features and products to internal teams.
Overview
5
5
years of professional experience