Summary
Overview
Work History
Education
Skills
Activities
Certification
Languages
Timeline
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Bruno de Melo Batista

Bellevue,Washington

Summary

Experienced hospitality professional with a background in customer service, team leadership, and safety procedures. Hands-on experience in construction, automotive repair, warehouse operation. with proficiency in hand and power tools.


Dependable, detail-oriented, and proactive individual thriving in fast-paced, high-volume environments.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments.


Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Ascend Prime Steak and Sushi
06.2024 - Current
  • Delivered fine dining service in unison with team members, showcasing strong interpersonal and team collaboration skills.
  • Guided guests through the beverage program, exceeding service expectations through product knowledge and a proactive approach.
  • Maintained mise-en-place and table service with strong attention to detail in a high-volume, fast-paced environment.
  • Recognized for dependable, punctual performance and consistent achievement of service goals.

Waiter

Norwegian Cruise Lines - Pride of America
08.2023 - 05.2024
  • Utilized trilingual fluency to enhance communication with international guests.
  • Worked collaboratively with peers using problem-solving and interpersonal skills to enhance the guest experience.
  • Regularly exceeded sales targets through upselling based on detailed knowledge of food and beverage inventory.

Lifeboat Commander

Norwegian Cruise Lines - Pride of America
03.2023 - 05.2024
  • Led evacuation drills and operations with precision, applying maritime training and emergency response protocols.
  • Piloted lifeboats, operated gauges and controls, and ensured team compliance with safety standards.
  • Applied strong leadership and decision-making in high-pressure scenarios.
  • Gave clear, structured commands ensuring team alignment and safety.

Assistant Storekeeper

Norwegian Cruise Lines - Pride of America
08.2023 - 01.2024
  • Handled heavy inventory using tools such as pallet jacks, dollies, and manual equipment.
  • Demonstrated strong organizational and problem-solving skills in monitoring shipments and inventory management.
  • Applied physical endurance and logistical skills in managing frozen goods weighing up to 70 lbs.

Housekeeper, Team Leader

De Melo Cleaning
04.2023 - 08.2023
  • Supervised and trained new team members, using team management and communication skills.
  • Operated buffer polishers and other cleaning tools, applying technical proficiency in various residential and commercial settings.
  • Scheduled and prioritized services efficiently based on client needs and site logistics.
  • Delivered consistently high-quality results through attention to detail and proactive service.

Lead Server

Nordstrom Marketplace Café
11.2019 - 03.2023
  • Coordinated team operations, leading opening and closing procedures.
  • Trained staff on service protocols with approachability and professionalism.
  • Delivered exceptional service to VIP and recurring clientele, consistently receiving positive feedback.
  • Balanced high-volume operations with strong time management and collaboration.
  • Supported BOH with food prep and basic repairs using tools such as power drills and screwdrivers.

Hospitality Professional

Chick-fil-a
09.2019 - 10.2019
  • Balanced multiple tasks including drive-thru orders and drink preparation with efficiency and accuracy.
  • Built customer loyalty through attentive service, clear communication, and a courteous demeanor.
  • Developed strong service prioritization and multitasking skills in a busy team setting.

Education

Marine Merchant Credential -

Seafarers Harry Lundeberg School of Seamanship
Piney Point, MD
07.2023

High School Diploma -

Juanita High School / Lake Washington High School
Kirkland, WA
06.2021

Skills

  • Friendly, approachable attitude
  • Exceptional customer service
  • Strong work ethic
  • Teamwork and collaboration
  • Overachiever
  • Emergency response training
  • Coding C/C
  • Proficient in standard computer applications

Activities

Independent Car Mechanic | Seasonal

  • Replaced full brake systems, performed oil changes, brake fluid servicing, oil pan, battery, side mirror, and windshield wiper installations.
  • Applied expertise in power and hand tools such as torque wrenches, ratchets, breaker bars, hydraulic jacks, screwdrivers, wrenches, piston compressors and pliers.
  • Diagnosed mechanical issues and executed repairs with minimal supervision, showcasing self-starting and technical proficiency.
  • Ensured safety and precision in all vehicle servicing procedures.


Roofing Experience | Seasonal

  • Removed old shingles and plywood roof bases using tools such as circular saws, chalk cords, and hammers.
  • Measured and cut materials with steel tape and precision tools while maintaining site safety.
  • Installed new plywood, weather barriers, and shingles using air nailers, air staplers, and hammer tackers.
  • Demonstrated hand and power tool proficiency, physical endurance, and attention to detail on every job site.
  • Proactively assured a thorough cleaning of site after completion;

Certification

  • First aid, CPR and AED Training - 2023
  • Basic Firefighting Training - 2023
  • Crowd Management Training - 2023
  • Maritime Security Awareness - 2023
  • Personal Survival Techniques - 2023


Languages

Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Full Professional

Timeline

Server

Ascend Prime Steak and Sushi
06.2024 - Current

Waiter

Norwegian Cruise Lines - Pride of America
08.2023 - 05.2024

Assistant Storekeeper

Norwegian Cruise Lines - Pride of America
08.2023 - 01.2024

Housekeeper, Team Leader

De Melo Cleaning
04.2023 - 08.2023

Lifeboat Commander

Norwegian Cruise Lines - Pride of America
03.2023 - 05.2024

Lead Server

Nordstrom Marketplace Café
11.2019 - 03.2023

Hospitality Professional

Chick-fil-a
09.2019 - 10.2019

Marine Merchant Credential -

Seafarers Harry Lundeberg School of Seamanship

High School Diploma -

Juanita High School / Lake Washington High School
Bruno de Melo Batista