Bruno Felix
Austin,TX
Summary
Sociable Server offering two years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of POS system operations and food safety and sanitation regulations.
Experienced Server and Bartender with solid background in foodservice. Offers excellent track record of tackling various tasks to support kitchen and wait staff. Demonstrates genuine hospitality to establish rapport with patrons and deliver memorable experiences.
Overview
1
1
year of professional experience
Work History
Bartender
Güeros Taco Bar
Austin, TX
11.2023 - Current
- Provided drink suggestions to customers based on their preferences.
- Greeted customers and provided excellent customer service.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Assisted in setting up the bar for service shift.
- Attended regular training sessions to stay updated on new products or trends.
- Developed good working relationships with fellow employees through effective communication.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Cleansed glasses with sanitizing solution after each use.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Stocked ice bins and coolers as needed throughout shift.
- Resolved customer complaints in a professional manner.
- Adhered to state regulations regarding serving alcohol responsibly.
- Processed payments accurately and efficiently with POS system.
- Performed opening and closing duties including restocking supplies.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Balanced daily registers and generated sales reports for management.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Planned and coordinated special events to boost customer numbers and profits.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Collected and organized daily till totals and tips.
- Completed regular bar inventories and daily requisition sheets.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Poured wine, beer and cocktails for patrons.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Trained new bartenders on drink preparation and upselling techniques.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Greeted frequent visitors by name and explained new promotions.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Neatly sliced and pitted fruit for garnishing drinks.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Arranged bottles and glasses behind bar to make attractive displays.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Monitored bar inventory and promptly restocked low items before depletion.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Server
Que Divino Cocina
Austin, TX
02.2023 - Current
- Provided exceptional service to high volume of daily customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Presented menus and answered questions regarding items.
- Prepared checks, itemizing total meal costs and taxes.
- Presented menus to patrons to answer questions about offered items and make suitable recommendations.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Filled condiments and napkin containers during slack periods.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Monitored dining room for cleanliness and proper set-up at all times.
- Delivered food orders promptly and courteously.
Server
Home Slice Pizza Shoppe
Austin, TX
01.2024 - 06.2024
- Handled money transactions accurately while following company procedures for handling cash payments.
- Followed health safety guidelines when preparing and serving food products.
- Took orders from customers accurately and in a timely manner.
- Maintained records of transactions made during shift as required by law or company policy.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Checked food before serving it to customers.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Accurately recorded orders on cash register and point-of-sale system.
- Stayed informed about daily specials, new menu items, promotions.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Assisted in training new servers.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Monitored dining room for cleanliness and proper set-up at all times.
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Cleaned tables and chairs to prepare dining area for next customers.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Addressed complaints to kitchen staff and served replacement items.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
- Provided exceptional service to high volume of daily customers.
- Operated POS terminals to input orders, split bills and calculate totals.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Responded to ad hoc cleaning duties at end of shift.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Informed customers of daily specials and signature menu items.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Filled condiments and napkin containers during slack periods.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Explained menu items, describing ingredients and cooking methods upon request.
- Stocked service areas with supplies during slow periods.
- Set up tables in between patrons to reduce wait times.
- Served food and beverages to patrons and confirmed complete orders.
- Prepared checks, itemizing total meal costs and taxes.
- Garnished dishes and beverages to serve visually appealing menu items.
- Presented menus and answered questions regarding items.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Crew Leader
Cart.com
Austin, TX
01.2023 - 02.2024
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Inspected equipment for proper operation before use by crew members.
- Organized inventory of supplies necessary for job completion; ordered additional materials when needed.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Directed team of 10-15 crew members in daily operations and assigned tasks.
- Provided technical support to crew members when operating machinery or equipment.
- Developed work schedules to ensure adequate staffing levels.
- Trained new hires on job duties, safety protocols, and company policies.
- Conducted regular reviews of work orders to confirm completeness of project requirements.
- Coordinated with other departments regarding scheduling conflicts between crews.
- Maintained accurate records of employee attendance, hours worked, vacation time.
- Analyzed data from completed jobs to identify areas for improvement in efficiency or quality.
- Monitored and evaluated performance of crew members, providing feedback and coaching as needed.
- Ensured compliance with all health and safety regulations.
Front of House Team Member
Mr Gatti’s Pizza
Austin, TX
03.2023 - 12.2023
- Prepared bills for customers based on their order selections.
- Packaged and bagged cooked food and prepared items.
- Organized take-out orders for customers who requested them.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Restocked necessary items like condiments, napkins, cutlery.
- Processed credit card transactions quickly and accurately.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Took to-go phone orders from guests following outlined procedures.
- Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.
- Directed patrons to restrooms and other amenities within facility.
- Maintained a professional attitude while working under pressure during peak hours.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Delivered guest orders to correct tables or take-out counter.
- Operated cash registers accurately and efficiently processed payments from customers.
Education
MBA - Political Communication
Universidad De Barcelona
Spain05.2018
Skills
- Beverage Preparation
- Guest Engagement
- Supply Restocking
- Order Management
- Food Running
- Table Bussing
- Food Delivery
- Table Setting
- Food Inspection
- Guest Seating
- Check Payment Processing
- Relationship Management
- Point of Sale (POS) System Operations
- Liquor, Wine, and Food Service
- Menu Presentation
- Guest Relations Management
- Menu Knowledge
- Regulatory Compliance
- Banquet Coordination
- Special Dietary Requirements
- Sales Expertise
- Performance Improvement
- Sales Techniques
- Service Prioritization
- Table Setting Arrangements
- Dining Crew Workflow Optimization
- Food inspection
- Safe Food Handling
- Price memorization
- Dining crew workflow optimization
- Check payment processing
- POS operation
- Menu knowledge
- Dish preparation
- Dining customer service
- Order Accuracy
- Effective customer upselling
- Suggestive Selling
- Special dietary requirements
- Service prioritization
- Item promotion
- Food safety understanding
- Professional Appearance
- Positive and professional
- Point of Sale (POS) system operations
- Menu presentation
- Cash Handling
- Strong Work Ethic
- Quality Control
- Wine Pairings
- Buffet setup and takedown
- Liquor, wine, and food service
- Ordering Procedures
- Table setting arrangements
- Food station setup
- Sales expertise
- Exceptional customer service
Timeline
Server
Home Slice Pizza Shoppe
01.2024 - 06.2024
Bartender
Güeros Taco Bar
11.2023 - Current
Front of House Team Member
Mr Gatti’s Pizza
03.2023 - 12.2023
Server
Que Divino Cocina
02.2023 - Current
Crew Leader
Cart.com
01.2023 - 02.2024
MBA - Political Communication
Universidad De Barcelona