Bruno Moreira
Grand Island,NE
Summary
Dedicated, team oriented member who cares for the well being of those around him. His hard work, intelligence and adaptability to deal with different circumstances make him an outstanding candidate for this position. Work ethic and commitment are the best way to describe him as a person and as a professional.
Overview
10
10
years of professional experience
Work History
Patient Experience Manager
Limitless Male Medical Clinic
Grand Island, NE
04.2021 - Current
- Communicated with patients, ensuring that medical information was kept private.
- Direct day-to-day administrative and operational functions, providing guidance and leadership to over 200 patients
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Patient Relations Coordinator
Limitless Male Medical
Grand Island, NE
01.2021 - 04.2021
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
Bookstore Manager
Hastings College
Hastings, NE
01.2017 - 05.2019
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Telefund Caller
Hastings College
Hastings, NE
08.2015 - 05.2019
- Planned and implemented fundraising events.
- Planned and organized special events, solicited corporate sponsorships and set up matching gift donations to reach financial targets.
- Attended events to develop professional network of potential donors.
Sales Associate
Cannutos
Divinopolis, Minas Gerais, Brazil
02.2013 - 04.2015
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Education
Master of Arts - Education
Hastings College
Hastings, NE05.2021
Bachelor of Arts - Psychology
Hastings College
Hastings, NE05.2019
High School Diploma -
Hastings Senior High School
Hastings, NE05.2015
Skills
- Customer Satisfaction
- Service Rates Establishment
- Operational Records Maintenance
- Vendor Relationships
- Interdisciplinary Care
Languages
Portuguese
Native or Bilingual
Spanish
Limited Working
Timeline
Patient Experience Manager
Limitless Male Medical Clinic
04.2021 - Current
Patient Relations Coordinator
Limitless Male Medical
01.2021 - 04.2021
Bookstore Manager
Hastings College
01.2017 - 05.2019
Telefund Caller
Hastings College
08.2015 - 05.2019
Sales Associate
Cannutos
02.2013 - 04.2015
Master of Arts - Education
Hastings College
Bachelor of Arts - Psychology
Hastings College
High School Diploma -
Hastings Senior High School
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