Bruno Sanchez
Clifton,NJ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
11
11
years of professional experience
Work History
Produce Supervisor
Costco
Teterboro, NJ
04.2023 - Current
- Supervised daily produce operations, ensuring adherence to quality standards and safety protocols.
- Trained and mentored team members on best practices for handling and storing produce.
- Managed inventory levels, coordinating with suppliers to maintain stock availability and freshness.
- Reported product ordering and shipping discrepancies to department manager.
- Assisted customers in making informed purchasing decisions by sharing knowledge of seasonal products and nutritional benefits.
- Conducted regular inspections of produce quality, identifying areas for improvement in storage conditions.
- Developed strong communication channels within the team, fostering a positive work environment conducive to success.
- Collaborated with other store departments to maximize overall efficiency and achieve company goals.
- Oversaw daily operations of the produce department, delegating tasks effectively among staff members.
- Increased customer satisfaction with exceptional service and attention to detail in produce displays.
- Coached and mentored new team members.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Achieved sales targets through effective merchandising strategies and promotional activities.
- Enhanced team productivity, providing comprehensive training and support for staff members.
Stocker Associate
Costco
Teterboro, NJ
04.2020 - 04.2023
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Collaborated with backroom and receiving team, working night shifts to support inventory fulfillment goals.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Selected by general and warehouse managers to tackle special projects, expediting stock implementation during shortages.
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
Manager/Assistant Manager of Operations
SP Plus Parking
01.2018 - 04.2023
- Planned and prepared workflow schedules, delegating tasks for 25-member team.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with manager to develop strategies for achieving best parking operations and customer service goals.
- Implemented training processes for newly hired employees and supervised supervisor, shift leads and parking attendants.
- Developed training, assessment and performance monitoring programs to coach and mentor employees.
- Managed personnel scheduling, facilitating adequate coverage to meet demand.
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
- Trained team of 25 to deliver outstanding customer service, boosting customer satisfaction ratings 100%.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Delegated daily tasks to team members to optimize group productivity.
- Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel.
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
- Shared knowledge with other dealerships and headquarters on effective practices, competitive intelligence, business opportunities and needs.
- Directed all operational aspects, including distribution, customer service, human resources, administration and sales in accordance with company objectives, mission and values.
- Cultivated culture of empowerment to help employees better meet customer needs with minimal oversight.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
- Identified business issues, creating customized solutions for individual problems.
Supervisor
SP Plus Parking
01.2015 - 12.2017
- Promoted efficient parking operations by providing instruction to customers and issuing numbered tags.
- Performed cash handling tasks such as daily sales, deposits and money fill in Pay stations.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Performed site evaluations, customer surveys and team audits.
- Recognized by management for providing exceptional customer service.
- Checking daily cashier reports and making daily deposits.
- Data entry using AS400
- Do weekly and monthly audits at location to ensure parking operations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Defined strategies and created a plan to achieve ambitious operational objectives.
- Maintain Pay stations to ensure daily operations
Education
High School Diploma -
Jose Marti
Lima /Peru12.2016
Skills
- Product and service knowledge
- Time Management
- Microsoft Office expertise
- Customer relations
- Staff development
- Project management abilities
- Clear spoken communication skills
- Work ethic
- Flexible
- Problem resolution
- AS400 knowledge
- Kronos knowledge
- Safety processes and procedures
- Task delegation
- Forklift operator certification
- Warehouse safety
- Stock rotation
Experience
["Managers, All Other"],["Managers, All Other"]
Education and Training
other
Languages
Spanish
Native or Bilingual
Timeline
Produce Supervisor
Costco
04.2023 - Current
Stocker Associate
Costco
04.2020 - 04.2023
Manager/Assistant Manager of Operations
SP Plus Parking
01.2018 - 04.2023
Supervisor
SP Plus Parking
01.2015 - 12.2017
High School Diploma -
Jose Marti