A successful self-driven individual looking for advancement within Information Technology. Experienced System Engineer with nine year background in Information Technology. Expert in customer service and security systems. Known for best-in-class hardware and software knowledge and detail oriented project roll outs. Extensive experience in networking, property systems, leadership, and systems security along with an eagerness to learn newer technology. A fast learner that can adapt to any environment.
Overview
10
10
years of professional experience
Work History
Expert, Infrastructure Services Engineer
Schneider Electric USA
04.2022 - Current
L3 Support for North America Region.
Extensive Active Directory knowledge and troubleshooting skills.
Group Policy modifications.
Monitoring tools; logic monitor, OEM, CloudIQ.
Provide support for Linux.
Disk Expansion, patching, build and deploy.
Worked with Security team to configure and provide CSR file for Linux devices.
Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
Conducted technical evaluations of engineering designs and test results.
In charge of North America Veeam Infrastructure for Data Disaster Recovery.
Works closely with Architects and Project Managers to design, plan and implement new IT Solutions.
Microsoft SQL server experience with backups, upgrades, configuration, and troubleshooting.
Windows Clustering troubleshooting.
Creating automation scripts with PowerShell and Ansible for Linux to remediate servers and be in compliance with Security Team.
Provided mentorship to Junior Engineers.
Leader for many Infrastructure projects such as new software implementation, new site deployment, OS EOD upgrades and On-prem to cloud migrations.
Expertise in troubleshooting, communication and collaboration for major projects.
Systems Engineer
Apex Systems (Deloitte Contractor)
11.2021 - 04.2022
AWS IAM engineer for Internal Project
In charged of AD FS configuration for AWS within Microsoft Server
Utilized Puppet for deployments and systems configurations
Utilized BigFix Administrator Console for patching
Health Check for VMs and physical servers
Template patching in VMWare
Troubleshooting production issues
Resource expansions
Windows Cluster configuration and support for SQL
Zerto Configuration and performing tests for Data Recovery procedures
Decommission of Virtual and Physical Servers
Utilized ServiceNow to monitor tickets in queue
Part of Deloitte Cloud Migration and CMS Project
Cloud computing and cloud hosting services with AWS and Azure
Assisted with system compliance for security team requirements
SharePoint Administrator for on Premise
Expertise in troubleshooting, communication and collaboration for major projects
Build and Deploy Linux server
Ensure servers were patched and remediated prior to deployment.
Improved system performance by identifying and resolving technical issues in timely manner.
Property Systems Lead (Senior Technician)
Marriott
06.2018 - 11.2021
Utilized Service Now to keep track of ticketing and documentation.
Managed Office 365 Licensing.
Experience with HTTPS, TCP/IP, DNS, DHCP, and Firewall, QOS configurations.
Provide Level 2 support for Network and Desktop tickets.
Created LSOPs with other leads to ensure proper training is provided to new technicians.
Extensive experience with Microsoft Windows Servers to provide support as L3 technical support.
Utilized Cisco Unified Communications Manager to administered VoIP lines.
Utilized ALLOT to analyze, interpret data captures, review logs, to troubleshoot network environment issues on specific VLANs.
Trunked VLANs for specific usage such as VoIP.
Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
Reduced downtime for critical systems through effective troubleshooting and root-cause analysis.
Created technical documentation and provided technical training to new hires, for period of 3 months.
Maintained documentation for software procedures and training.
Took over multiple projects to ensure all devices, and equipment are compliant with Marriott Company policies.
Oversee technicians, provided guidance and assistance with more complex issues.
Systems Administrator
Child Parent Centers, Inc.
07.2020 - 07.2021
Upgraded servers from 2008, 2012R2 to 2019.
Administered SQL servers and upgrading to SQL 2019.
Utilized Sophos as spam filter.
Familiarized with Meraki Firewall and VPN configurations.
Utilized Barracuda and set up data loss prevention plan for emergencies.
Served as manager on call and manager on duty
Renewed certificates for servers.
Updated Group Policy and kept Active Directory objects up to date with policy.
Automated procedures with PowerShell scripts and command line scripts.
Installed agents for monitored software like Altiris Ghost Solutions and Kace Agent.
Configured vSphere networking settings to ensure redundancy was in place.
Planned and Implemented new deployment to replace Cisco VoIP with Teams.
Worked closely with Network Engineer to plan network deployment for Teams.
Assisted with implementing Hybrid Environment for Exchange.
Administered Exchange On Prem.
Utilized logs to troubleshoot Cisco Unified Communications Manager and Teams.
Provided Linux support and troubleshooting.
Improved system performance by implementing server upgrades and hardware replacements.
Streamlined network administration tasks for increased efficiency through automation scripts.
IT Rep
United States Army
07.2014 - 04.2018
Provided Level 1 Support.
Assisted with hardware recommendation for company level.
Assisted with budgeting for technology equipment.
Provided encrypted and non-encrypted network to company leadership while on deployment.
Provided maintenance to radios, computers, printers, other technology equipment.
Documented and kept up to date with inventory.
In charge of all technology equipment to make sure it was working properly.
Taught soldiers how to utilize radios or any other technology equipment.
Made sure radio frequencies were encrypted for special missions.
Managed 3 soldiers under my supervision.
Enhanced company reputation by providing exceptional customer service and support.
Increased customer satisfaction by addressing and resolving complaints in timely manner.
Education
No Degree - System Administration
My Computer Career
Remote
12.2018
Skills
Project Planning
System Troubleshooting
Process Development
System Design
Project Management
Leadership Experience
Schneider Electric, Senior Cloud Infrastructure Engineer, 04/2022, Present, Provided mentorship to Junior Engineers., Leader for many Infrastructure projects such as new software implementation, new site deployment, OS EOD upgrades and On-prem to cloud migrations., In charge of North America Veeam Infrastructure for Data Disaster Recovery., Expertise in troubleshooting, communication and collaboration for major projects.
Marriott, Property Systems Lead (Senior Technician), 09/2018, 01/2020, Created technical documentation and provided technical training to new hires, for the period of 3 months. Maintained documentation for software procedures and training., Took over multiple projects to ensure all devices, and equipment are compliant with Marriott Company policies., Oversee technicians, provided guidance and assistance with more complexed issues.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Expert, Infrastructure Services Engineer
Schneider Electric USA
04.2022 - Current
Systems Engineer
Apex Systems (Deloitte Contractor)
11.2021 - 04.2022
Systems Administrator
Child Parent Centers, Inc.
07.2020 - 07.2021
Property Systems Lead (Senior Technician)
Marriott
06.2018 - 11.2021
IT Rep
United States Army
07.2014 - 04.2018
No Degree - System Administration
My Computer Career
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