Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Bruno Ettien Ndoh CHI KUM

Reynoldsburg,OH

Summary

Professional Summary

Committed and customer-focused professional with more than two years of growing experience in team leadership, client relations, and customer service. Well known for establishing a good rapport with clients, getting problems resolved quickly.

Overview

3
3
years of professional experience
7
7
years of post-secondary education
2
2
Certifications

Work History

WEARHOUSE PACKAGE HANDLER

Abercrombie and Fitch
Reynoldsburg, Ohio
11.2024 - 01.2025
  • Sorting, loading, and unloading packages in a fast-paced environment, ensuring timely and accurate delivery

Technical Support Specialist

Freedom Sarl
Yaounde, Cameroon
10.2021 - 12.2023
  • Company Overview: Technical Support Specialist
  • Serve as the go-to expert for daily customer support, diving deep into and resolving software and hardware challenges– proud to maintain a 90% first-contact resolution rate
  • Built a reputation for going above and beyond job description to resolve internal and external problems, translating to a 90% customer satisfaction score
  • Transformed our support playbook by crafting crystal-clear guides and workflows
  • This reduced our resolution time by 50%
  • Collaborating with the engineering team to resolve difficult technical issues, turning complex challenges into customer wins
  • Passionate about helping others grow – designed hands-on training programs and mentored new team members
  • Equally contributed to the overall professional development of the team
  • Known for consistently raising the bar on our key metrics, from lightning-fast response times to stellar customer feedback
  • Technical Support Specialist

Education

CERTIFICATE OF SUCCESSFUL COMPLETION - NURSE AIDE TRAINING AND COMPETENCY EVALUATION PROGRAM

Frontier Healthcare Services LL
Reynoldsburg, OH USA
02.2025 - 02.2025

GCE Advanced Level -

Cameroon College of Arts, Science And Technology (CCAST)
Bambili, Northwest Region CAMEROON
09.2003 - 10.2005

GCE Ordinary Level -

Government High School (GHS)
Wum, Northwest Region CAMEROON
09.1998 - 10.2003

Skills

  • Customer service and interpersonal skills

  • Conflict resolution and de-escalation expertise

  • Strong organizational and time management abilities

  • Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

Certification

IATA Diploma in Travel, Sales and Operations

Additional Information

Fluent, Conversational, Available upon request

Timeline

CERTIFICATE OF SUCCESSFUL COMPLETION - NURSE AIDE TRAINING AND COMPETENCY EVALUATION PROGRAM

Frontier Healthcare Services LL
02.2025 - 02.2025

WEARHOUSE PACKAGE HANDLER

Abercrombie and Fitch
11.2024 - 01.2025

Technical Support Specialist

Freedom Sarl
10.2021 - 12.2023

GCE Advanced Level -

Cameroon College of Arts, Science And Technology (CCAST)
09.2003 - 10.2005

GCE Ordinary Level -

Government High School (GHS)
09.1998 - 10.2003

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Bruno Ettien Ndoh CHI KUM