BRUSHAE WILLIS
Hawthorne,CA
Summary
Dedicated human-services professional currently serving as a Veteran Service Assistant with U.S.VETS Inglewood. Experienced in supporting veterans, crisis de-escalation, client communication, incident documentation, safety monitoring, and coordination with staff and emergency services. Strong organizational, interpersonal, and problem-solving skills with a commitment to helping veterans maintain stability and work toward independence. Seeking advancement within U.S.VETS as an Outreach Specialist.
Overview
1
1
Certification
9
9
years of professional experience
Work History
VETERAN SERVICE ASSISTANT
U.S.VETS
Inglewood, CA
01.2026 - Current
- Provide direct support and assistance to veterans residing within U.S.VETS programs while maintaining professionalism, empathy, and appropriate boundaries.
- Communicate with clients regarding program needs, concerns, appointments, and available support services.
- Respond to client crises, behavioral concerns, and safety issues using professional communication and de-escalation techniques.
- Document incidents, client concerns, welfare checks, safety issues, and significant events accurately and professionally.
- Coordinated response efforts with client management, security, emergency medical personnel, and other staff to escalate support for clients requiring additional assistance.
- Conduct facility and client welfare checks and collaborate with multidisciplinary staff to support client safety, stability, and progress toward independence.
CARPENTER APPRENTICE
Carpenters Union Local 323
Carson, CA
10.2025 - 01.2026
- Assisted journeymen with framing, installations, repairs, and project completion in active construction environments.
- Maintained safe and organized job sites while following OSHA and company procedures; collaborated with crews under strict deadlines.
MACHINE OPERATOR / FORKLIFT OPERATOR
H.B. Fuller
Wilmington, CA
12.2024 - 06.2025
- Operated manufacturing and warehouse equipment, completed quality checks, maintained production records, and supported material movement and shipping.
- Worked collaboratively across departments while maintaining productivity, safety, professionalism, and attention to detail.
GLAZIER APPRENTICE
Painters & Allied Trades Local Union 636
Commerce, CA
07.2024 - 06.2025
- Assisted with installation and repair of commercial glass systems and building materials while coordinating with crews and supervisors.
- Supported logistics, material preparation, workplace safety, and project coordination responsibilities.
FACILITIES MAINTENANCE TECHNICIAN
Pharo Athletic Club
Redondo Beach, CA
07.2023 - 01.2024
- Performed routine inspections, maintenance, and minor repairs; responded to service requests and facility concerns.
- Maintained clean, safe, and welcoming environments and coordinated supplies, equipment usage, and maintenance reporting.
STORE SUPPORT SPECIALIST
The Home Depot
Hawthorne, CA
11.2017 - 03.2022
- Delivered customer service, assisted with problem resolution, supported inventory and store operations, and trained new associates.
- Managed multiple priorities in a high-traffic environment and developed strong communication and conflict-resolution skills.
Education
No Degree - Communications
El Camino College
Torrance, CA09.2026
High School Diploma - undefined
Hawthorne High School
Hawthorne, CA06.2009
Skills
- Veteran & Client Support
- Crisis De-escalation
- Client Documentation & Incident Reporting
- Client Engagement
- Team Collaboration
- Conflict Resolution
- Safety & Emergency Response
- Customer Service
- Organizational Skills
- Problem Solving
Certification
OSHA 30-Hour Certification, HAZWOPER 40-Hour Certification, CPR / First Aid / AED Certified
Timeline
VETERAN SERVICE ASSISTANT
U.S.VETS
01.2026 - Current
CARPENTER APPRENTICE
Carpenters Union Local 323
10.2025 - 01.2026
MACHINE OPERATOR / FORKLIFT OPERATOR
H.B. Fuller
12.2024 - 06.2025
GLAZIER APPRENTICE
Painters & Allied Trades Local Union 636
07.2024 - 06.2025
FACILITIES MAINTENANCE TECHNICIAN
Pharo Athletic Club
07.2023 - 01.2024
STORE SUPPORT SPECIALIST
The Home Depot
11.2017 - 03.2022
High School Diploma - undefined
Hawthorne High School
No Degree - Communications
El Camino College