Terrence Brown
Atlanta,GA
Summary
Results-driven operations leader skilled in logistics and compliance management, with a focus on optimizing processes and enhancing customer satisfaction. Proven track record in improving operational performance through Six Sigma methodologies and effective team leadership. Committed to driving efficiency and maintaining high standards in quality assurance.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Compliance Manager
EXIDE TECHNOLOGIES
Decatur, GA
01.2021 - 01.2024
- Managed quality assurance, inventory support, and compliance inspections to uphold regulatory standards.
- Ensured documentation accuracy and proper staging of outgoing materials to facilitate smooth operations.
- Supported customer pickups and streamlined daily operational closeout processes for enhanced service delivery.
Delivery Coordinator
LOWE'S HOME IMPROVEMENT
Stockbridge, GA
01.2018 - 01.2021
- Partnered with dispatch teams, drivers, and store personnel to ensure on-time deliveries.
- Monitored delivery performance and resolved issues to enhance customer satisfaction.
- Coordinated store, third-party, and same-day delivery operations to optimize service reliability.
Emergency Order Traffic Coordinator
CATERPILLAR LOGISTICS
Atlanta, GA
07.2011 - 01.2018
- Coordinated time-sensitive orders, acting as liaison between internal teams and external customers to facilitate smooth operations.
- Delivered operational analytics to stakeholders, ensuring on-time delivery of critical shipments and maintaining service quality.
- Contributed to Six Sigma initiatives aimed at enhancing process efficiency and improving operational workflows.
Department Lead
CATERPILLAR LOGISTICS
01.2005 - 07.2011
- Led daily operations within logistics department to enhance workflow efficiency.
- Streamlined workflow processes, enhancing operational efficiency and supporting lean management principles.
- Supervised team of 13 employees, overseeing daily operations and ensuring departmental objectives were met.
- Oversaw inventory management processes to ensure accurate stock levels and availability.
- Coordinated training programs for new employees on safety protocols and procedures.
Compliance Manager
FOOTSTAR NETWORK
Morrow, GA
01.2004 - 01.2005
- Surpassed organizational compliance objectives by implementing effective compliance strategies.
- Ensured supplier and vendor adherence to corporate standards through regular compliance monitoring.
- Managed damage and shortage claims while maintaining comprehensive compliance documentation.
Education
Bachelor of Business Management -
DeVry University
Atlanta, GA01-2018
Skills
- Team supervision
- Six Sigma methodologies
- Microsoft Office Suite
- Process improvement
- Quality Assurance
- Logistics & Distribution
Certification
Six Sigma Operational Excellence Green Belt, U.S. Army Primary Leadership Development Course, Automated Logistics Specialist
HONORS
National Society of Leadership and Success
Timeline
Compliance Manager
EXIDE TECHNOLOGIES
01.2021 - 01.2024
Delivery Coordinator
LOWE'S HOME IMPROVEMENT
01.2018 - 01.2021
Emergency Order Traffic Coordinator
CATERPILLAR LOGISTICS
07.2011 - 01.2018
Department Lead
CATERPILLAR LOGISTICS
01.2005 - 07.2011
Compliance Manager
FOOTSTAR NETWORK
01.2004 - 01.2005
Bachelor of Business Management -
DeVry University