Bryan Ahuejote
Santa Ana,California
Summary
Driven and adaptable professional with a background in social innovation at Santa Ana Public Library and hospitality at IHOP. Excelled in teamwork, problem-solving, and public speaking, enhancing customer satisfaction and streamlining processes. Fluent in English and Spanish, OSHA and CPR certified, demonstrating a strong work ethic and a commitment to excellence in fast-paced environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Social Innovation Intern
Santa Ana Public Library
2023.08 - 2024.05
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
Host/Server
IHOP
2022.07 - 2022.10
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
Century Highschool
Santa Ana, CA05.2023
Skills
- Teamwork and Collaboration
- Quick Learner
- Fast Learner
- Problem-Solving
- Multitasking and Organization
- Public Speaking
- English Fluency
- Spanish Fluency
- Strong Work Ethic
- Guest Engagement
- Communication
- Customer Service
- Multitasking proficiency
Certification
- OSHA 10 Certified
- CPR Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Social Innovation Intern
Santa Ana Public Library
2023.08 - 2024.05
Host/Server
IHOP
2022.07 - 2022.10
High School Diploma -
Century Highschool
- OSHA 10 Certified
- CPR Certified
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