Bryan A. Szwarckop
Wilbraham
Summary
To acquire a Computer Technician role for an information technology organization where my ability to conceptualize solutions to requirements while controlling the implementation of proactive technologies.
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Owner / Computer Technician
APS Computer Services
Wilbraham, MA
01.2003 - Current
- Perform repairs, upgrades, installations, and set-ups of computers and peripherals at customer’s site.
- Conduct spyware and virus removal on client’s computers.
- Provide instruction and on-going support of software for customers.
Field Service Engineer
HCL America INC
Santa Clara, CA
05.2024 - 02.2026
- Respond to service request tickets from Hannaford Foods or Stop & Shop stores in assigned area. Repair, replace, or reimage devices to perform as intended to meet the needs of the business.
- Manage and prioritize multiple projects/work assignments that are short to medium term in duration.
- Ability to work non-standard hours as required
- Timely and accurate updates to including ticket status, parts usage, logging serial numbers and applying work to projects.
- Provide in-store support following major IT project work to limit impact to stores affected.
Field Technician level1
Retail Business Services
Quincy, MA
02.2021 - 05.2024
- Respond to service request tickets assigned to area. Repair, replace, or reimage devices to perform as intended to meet the needs of the business.
- Run calls in an efficient manner based on priority and reduced travel time to allow for maximum call completion.
- Timely and accurate updates to including ticket status, parts usage, logging serial numbers and applying work to projects.
- Provide in-store support following major IT project work to limit impact to stores affected.
Technical Technician level1
Behavioral Health Network
Springfield, MA
09.2018 - 03.2020
- Answer incoming calls on the IT Support Queue and resolve the end-user issues or requests.
- Deploy telephone, computing, and peripherals by designing system images, testing configuration templates, and installing hardware/software / systems based on end user requirement specifications and analysis techniques.
- Assist end users with break/fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions.
- Support the enterprise printer and copier fleet through configuration and by working with vendors to maintain the necessary supplies, maintenance kits, and problem resolution
Software Sales/Account Manager
Ticket Network
South Windsor, CT
07.2015 - 07.2018
- Sell the Enterprise Point of Sale and POSNet to prospective customers.
- Continually work with existing accounts to make them better brokers on our exchange, as well as get their sell fee as low as possible.
- Sell Ticket Summit passes, sponsorship and exhibitors.
- Constantly keep an ear out in the industry to keep Ticketnetwork ahead.
Technical Services Technician
Ticket Network
05.2005 - 07.2015
- Download and or install Microsoft SQL server 2012 and the POS system on client's machine.
- Configuration and implementation of all POS sales along with all post sales activities and training for all Ticket Network products.
- Resolve user computer and network concerns by answering questions about hardware and software problems via the phone and email.
- Instruct clients and mentor new service techs in the use and features of the POS.
- Contribute to technical references by writing revisions FAQ’s for the share point page.
Contractor with Mass Mutual Financial Services as Help Desk Technician
CSA / Tobin Systems Inc.
Springfield, MA
05.2004 - 05.2005
- Resolved software and hardware issues for clients in the field and home office.
- Unlocked or reset password accounts on Mainframe, UNIX, SAP and NT systems.
- Report system wide outages to second level personnel as they occur.
Assistant Analyst/Programmer
Mass Mutual Financial Group
Springfield, MA
05.2003 - 08.2003
- Configured and tested Win9x, 2000 and XP OS with various in-house applications and updates for deployment to field offices.
- Setup and repaired Dell PC’s and servers for the Model Office.
- Setup and configured Lexmark, Dell and HP printers on the network or stand-alone use.
End-User Computer Specialist
Mass Mutual Financial Group
Springfield, MA
05.2000 - 11.2001
- Developed specific project plans, using MS Projects, for all enhancements, upgrades and repairs of internal applications and client PC’s.
- Provided overall testing of all client applications within the Windows 2000 operating systems environment and responded to any problems related to assigned area.
Systems Analyst
Mass Mutual Financial Group
Springfield, MA
05.2000 - 11.2001
- Assisted in the development and improvement of an internal software system, provided multi-channel support of ongoing maintenance of system.
- Performed as Project Leader for the Career Agency Systems Department’s in the “Policy Number Expansion Project”.
Education
MCSE Training Courses -
Corporate Training Center
Chicopee, MAComputer programming training courses - undefined
Computer Learning Center
Springfield, VABachelor of Science - Public Administration
George Mason University
Fairfax, VASkills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Certification
A+, Network +, MCSA
Military Service
- VA National Guard Oct 1981 thru Oct 1988
- Sergeant—E5
- Soldier of the Year
- Honorable Discharge
Timeline
Field Service Engineer
HCL America INC
05.2024 - 02.2026
Field Technician level1
Retail Business Services
02.2021 - 05.2024
Technical Technician level1
Behavioral Health Network
09.2018 - 03.2020
Software Sales/Account Manager
Ticket Network
07.2015 - 07.2018
Technical Services Technician
Ticket Network
05.2005 - 07.2015
Contractor with Mass Mutual Financial Services as Help Desk Technician
CSA / Tobin Systems Inc.
05.2004 - 05.2005
Assistant Analyst/Programmer
Mass Mutual Financial Group
05.2003 - 08.2003
Owner / Computer Technician
APS Computer Services
01.2003 - Current
End-User Computer Specialist
Mass Mutual Financial Group
05.2000 - 11.2001
Systems Analyst
Mass Mutual Financial Group
05.2000 - 11.2001
Computer programming training courses - undefined
Computer Learning Center
Bachelor of Science - Public Administration
George Mason University
MCSE Training Courses -
Corporate Training Center