Delouis White
Los Angeles,USA
Summary
Dynamic Computer Technician with proven expertise at Alaska Airlines in diagnosing and resolving complex hardware and software issues. Adept at enhancing customer satisfaction through effective technical support and proactive maintenance. Skilled in network configuration and committed to optimizing system performance while fostering strong customer relations.
Overview
22
22
years of professional experience
Work History
Computer Technician
Alaska Airlines
Los Angeles, CA
01.2020 - Current
- Installed, configured, and maintained computer hardware, software systems, networks, and peripherals to support operational efficiency.
- Diagnosed and resolved hardware and software issues efficiently.
- Diagnosed and resolved technical issues for devices, ensuring minimal downtime for users.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Troubleshot networking and connectivity issues, restoring connections and ensuring reliable access for users.
- Conducted routine maintenance on computer systems to ensure optimal performance.
- Identified hardware issues caused by component failures using approved diagnostic tools.
- Diagnosed issues with existing computer systems and identified solutions to resolve them.
- Provided technical support to staff and clients via phone and email.
- Resolved customer complaints regarding the performance of their computers or other devices.
- Assisted in the setup of network configurations for office environments.
- Collaborated with team members to improve troubleshooting processes.
- Documented technical procedures and user guides for future reference.
Computer Technician
AvAirPros
Los Angeles, CA
01.2018 - Current
- Diagnosed hardware and software issues for various computer systems.
- Diagnosed and resolved hardware and software issues efficiently.
- Troubleshot devices to identify and solve issues with hardware or software performance.
- Installed, configured and maintained computer hardware, software systems, networks and peripherals.
- Installed operating systems and software applications on client devices.
- Conducted network troubleshooting and maintenance to restore connectivity and enhance user experience.
- Performed troubleshooting on networking and connectivity issues to restore connections and network access.
- Conducted regular maintenance checks to diagnose any potential issues before they arise.
- Managed inventory of computer parts and supplies to ensure timely repairs.
- Provided technical support to users via phone and in-person interactions.
Site Technician
Matrix Aviation
Los Angeles
07.2016 - 01.2017
- Resolved computer and printer issues, enhancing customer satisfaction.
- Provided friendly and efficient service to customers, effectively managing challenging situations.
- Executed day-to-day duties with accuracy and efficiency.
- Matrix Aviation, Los Angeles
Computer Technician
Sita Global Services
Los Angeles
01.2004 - 06.2008
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Executed day-to-day duties to ensure smooth operations and customer satisfaction.
- Addressed customer concerns promptly and escalated major issues to supervisor for resolution.
- Fostered positive working relationships to enhance team collaboration and communication.
Protech Office Services
Paramount, CA
01.2006 - 09.2006
- Offered friendly and efficient service to all customers, handled challenging situations with ease.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Matrix Aviation
Los Angeles03-2026
A+ Certification -
01-2004
A+ Core Hardware Certified -
01-2003
Advanced troubleshooting, Maintaining & Upgrading PCs Certified -
01-2001
Computer Literacy Certified -
01-1999
Cannon Technical repair Certified -
01-1994
Skills
- Diagnostics and troubleshooting
- Customer Relations
- Maintenance & Repair
- Teamwork
- Analytical skills
- Computer troubleshooting
- Network configuration
- Technical support
- Hardware installation
- Software installation
- Problem resolution
- Customer interaction
- Help desk support
- Preventive Maintenance
- Cable pulling
- Workstation testing
- Printers and peripherals installation
- Attention to detail
- Performance optimization
- Installation and repair
- Help desk experience
- Printer setup
- Advanced troubleshooting
- Hardware configuration
- Customer service
- Peripheral repair
- Hardware troubleshooting
- Device configuration
- Troubleshooting and Diagnostics
- Peripheral device installation
Timeline
Computer Technician
Alaska Airlines
01.2020 - Current
Computer Technician
AvAirPros
01.2018 - Current
Site Technician
Matrix Aviation
07.2016 - 01.2017
Protech Office Services
01.2006 - 09.2006
Computer Technician
Sita Global Services
01.2004 - 06.2008
Matrix Aviation