D'jean Henry
Clarksville,TN
Summary
Radio Operator with experience for radio stations and military agencies with expertise using both traditional and high-definition radio transmissions. Electronically proficient radio technology authority with practiced computer and software proficiency. Dedicated to delivering clear, timely communication to keep individuals and governments safe and informed.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Cable Technician with experience in setting up, configuring and maintaining diverse TV and Internet systems. Excellent relationship-building and problem-solving skills with demonstrated success in working both alone and as part of team. Good communicator and prioritizer.
Google IT Support Certificate Holder
Efficient Manufacturing Operator known for high productivity and task completion. Specialize in machine operation, quality control, and preventive maintenance. Excel in time management, teamwork, and problem-solving to enhance production flow and minimize downtime.
Professional computer technician adept at troubleshooting, hardware and software installation, and network maintenance. Strong focus on team collaboration and delivering high-quality results. Reliable, adaptable, and skilled in diagnosing technical issues to ensure optimal system performance. Skilled in customer support, problem-solving, and maintaining secure, efficient IT environments.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Computer Technician
BC Tech Pro
05.2026 - Current
- Diagnosed and resolved hardware and software issues for diverse client systems.
- Provided technical support to end-users, ensuring effective use of technology resources.
- Conducted routine maintenance on computer systems, enhancing performance and reliability.
- Implemented system upgrades and installations, improving operational efficiency across the network.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Diagnosed and repaired hardware malfunctions, ensuring optimal computer functionality.
- Enhanced system performance by conducting regular software and hardware updates.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
- Maintained office PCs, networks and mobile devices.
0621 Field Radio Operator
United States Marine Corps
08.2023 - Current
- Operated communications systems and equipment to transmit and receive messages related to waterway navigation and traffic management.
- Designed, installed, calibrated and connected Controlled Cryptographic Item (CCI) radio equipment, antennas and power sources to achieve field mission objectives and support units.
- Kept radio, networking and satellite communications systems fully operational.
- Operated HF/VHF radio, computer and telephone communication equipment and received, copied and delivered air traffic control messages, clearances and advisories.
- Adjusted radio signal and programming content so transmission met federally mandated broadcast standards and timed pre-recorded programs for smooth transition to live programs.
- Established and maintained clear and secure contact with field personnel and specific locations.
- Applied problem-solving skills to diagnosing and remedying operational faults in transmission systems.
- Updated frequencies and cryptographic codes, maintaining currency on required protocols.
- Managed computer and manual records to maintain facilities and equipment.
Manufacturing Operator
Hankook Tire Plant Site
03.2025 - 06.2025
- Identified and reported any machine malfunctions or irregularities to supervisors.
- Ensured all safety protocols were followed at all times during operation of machinery.
- Monitored feed rates, temperatures, pressures, and other variables throughout the production process.
- Maintained accurate records of production output and quality inspections.
- Followed detailed instructions provided by engineers regarding setup and operation of machinery.
- Kept work area clean and organized according to established guidelines.
- Troubleshot problems related to machinery operations and took corrective action when necessary.
- Adjusted machine settings based on product specifications or customer requirements.
- Assisted in training new operators on proper use of equipment and safety procedures.
Cable Technician
ITG Communications
02.2024 - 11.2024
- Installed and tested coaxial cable and other related equipment.
- Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
- Configured routers, switches, amplifiers, splitters and other related devices to ensure proper operation of the system.
- Provided customer support by answering inquiries regarding installation, billing and product features over the phone or in person.
- Troubleshot and diagnosed systems using speed, ping and related tests.
- Measured signal strength at utility poles.
- Performed maintenance activities on existing cable systems, including troubleshooting problems with signal strength or clarity.
- Ensured that all installations met industry standards for safety and quality assurance.
Crew Member
Wendy's
10.2021 - 02.2023
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Stocked shelves and cases with new or transferred items.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
Education
Certificate - IT Support
Coursera
Clarksville, TN12-2023
TSOC Certificate - Transmission Systems
Communications Training Battalion
Twentynine Palms, CA10-2023
High School Diploma -
Northeast High School
Clarksville, TN05-2022
Lenovo Qualified PC Service Technician - Information Technology
Lenovo
Clarksville04-2026
Dell Client Foundations 2025 - Information Technology
Dell
Clarksville, TN05-2026
Skills
- Cryptographic Codes
- Information Reporting
- Clear Speaking Voice
- Radar System Operation
- Report Writing
- Message Logging
- Frequency Changing
- Signal Monitoring
- Attention to Detail
- Multitasking and Prioritizing
- Decision Making
- Equipment Installation
- Team Collaboration
- Basic Math
- User Support
- Equipment Inspection
- Caller Assistance
- Antenna Setup
- Technical Support
- Systems Analysis
- Technical Troubleshooting
- Issue Troubleshooting
- MS Office Proficiency
- Application Installations
- Hardware Upgrades
- Configuration Management
- Software Installation
- End-User Support
- Diagnostic Tools
- Equipment Configuration
- System Upgrades
- Troubleshooting and Diagnostics
- Strategic Planning and Review
- Information Protection
- Customer Service
- Antivirus Software
- Machine operation
- Safety compliance
- Troubleshooting techniques
- Record keeping
- Field operations
- Computer assembly
- Desktop and laptop installations
- Computer troubleshooting
- Installation and repair
- System upgrades
- Hardware installation
- Hardware and software installation
- Hardware repair
- Hardware troubleshooting
- Technical support
- System diagnostics
- Technical analysis
- Hardware configuration
- Performance optimization
- Installation management
Certification
Google IT Support: Technical Support Fundamentals
Google IT Support: System Administration and IT Infrastructure Services
Google IT Support: Certificate of Completion
Lenovo Qualified PC Service Technician
Dell Client Foundations 2025
Timeline
Computer Technician
BC Tech Pro
05.2026 - Current
Manufacturing Operator
Hankook Tire Plant Site
03.2025 - 06.2025
Cable Technician
ITG Communications
02.2024 - 11.2024
0621 Field Radio Operator
United States Marine Corps
08.2023 - Current
Crew Member
Wendy's
10.2021 - 02.2023
High School Diploma -
Northeast High School
TSOC Certificate - Transmission Systems
Communications Training Battalion
Certificate - IT Support
Coursera
Lenovo Qualified PC Service Technician - Information Technology
Lenovo
Dell Client Foundations 2025 - Information Technology
Dell