Tracy Orr
San Diego,CA
Summary
Background includes equipment maintenance, software updates and security management. Excellent multitasking and communication skills. Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making. Six years of progressive IT experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Navy Information Systems Technician
United States Navy
San Diego, CA
05.2016 - Current
- Installed, modified and repaired software and hardware to resolve technical issues.
- Monitored [Number] [Type] servers, network connections, firewalls and corporate filters to maintain maximum up-time and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Performed tests of functionality, security and performance of different workstations and devices.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Attended regular client meetings to report project progress and address questions.
- Trained users on how to properly operate equipment and software programs.
- Implemented security policies and distributed updates to end users.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Handled initial troubleshooting and escalation of service requests.
Education
No Degree - Biology
Clemson University
Clemson, SCSkills
- User Support
- Cryptographic Codes
- Startup and Shutdown Management
- System Administration
- Cryptographic Devices
- Network Security
- Diagnostic Tools
- Performance Monitoring and Optimization
- Security Needs Assessment
- Data Reports
- Wide Area Network (WAN)
- Client Relationships
Timeline
Navy Information Systems Technician
United States Navy
05.2016 - Current
No Degree - Biology
Clemson University
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