Bryan Bullard
Waxahachie,TX
Summary
Seasoned IT professional with 20 years in the field. Exceptional leadership and project management skills. Well-organized, systematic and diplomatic in building consensus and spearheading teams. Focused on satisfying customer needs through robust, innovative and forward-thinking solutions. Collaborates across functions to outline and achieve project targets. Complex problem-solver skilled in integrating technologies and managing projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
IT Operations Manager
TPN Holdings, LLC
Dallas, TX
01.2017 - Current
- Oversaw all aspects of the IT department including: Server Administration, Back-Up Administration, Network and Telecommunications Administration, Asset procurement/management/deployment/disposal, Email Administration, Helpdesk and Desktop Support, Software Licensing, Font Management and Licensing
- Assisted in developing organizational policies related to Business Continuity and Disaster Recovery Plans
- Partnered with other departments within the organization to ensure smooth functioning of all IT operations and integrations
- Partnered with the Security team to identify and resolve vulnerabilities in company systems and implement Data Governance policies
- Conducted regular audits of user accounts and access privileges to ensure security compliance
Agency Support
Consolidated Data Services
Dallas, TX
01.2015 - 12.2017
- Developed departmental goals and standards in line with supporting organization's mission and strategic vision.
- Created detailed documentation for IT processes, procedures and troubleshooting steps.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Managed the setup of new workstations with appropriate operating systems, software applications and peripheral devices.
- Maintained inventory of all equipment, software licenses and warranties.
- Resolved complex and escalated support issues.
- Installed and maintained A/V and conference room equipment.
IT Support Specialist
The Promotion Network
Dallas, TX
01.2007 - 12.2014
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Created user accounts and configured settings in Active Directory.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Trained new employees on the use of computer systems and programs.
- Assisted colleagues with complex IT problems or inquiries.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
Education
Bachelor of Science - Computer Information Systems
Devry Universiey
Irving, TX12-2003
Skills
- Disaster Recovery Planning
- Network Administration
- IT service management
- Business continuity planning
- Information Security
- Technical leadership
- Application support
- Technical Troubleshooting
- Documentation And Reporting
- Information confidentiality
- Problem-Solving
- Time Management
- Effective Communication
- Problem-solving aptitude
- Teamwork and Collaboration
- Attention to Detail
- Adaptability and Flexibility
Certification
- CSS - Casper Support Specialist (Jamf)
- CCA - Casper Certified Administrator (Jamf)
Timeline
IT Operations Manager
TPN Holdings, LLC
01.2017 - Current
Agency Support
Consolidated Data Services
01.2015 - 12.2017
IT Support Specialist
The Promotion Network
01.2007 - 12.2014
Bachelor of Science - Computer Information Systems
Devry Universiey
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