Bryan Calderon Lemus
Hyattsville,MD
Summary
Dynamic retail management professional with a strong history of optimizing store operations and delivering exceptional customer service. Expertise in leading teams and adapting to evolving business demands, ensuring operational efficiency and employee engagement. Committed to driving sales growth while fostering a collaborative and motivated work environment. Proven track record of achieving results through strategic planning and effective team leadership.
Overview
4
4
years of professional experience
Work History
Assistant manager
Single Source NCSSI
Rockville, MD
07.2023 - 10.2025
- Supervised daily warehouse and delivery operations to ensure accurate and on-time order fulfillment.
- Coordinated delivery routes and assigned drivers to maximize efficiency and reduce delays.
- Managed inventory of automotive paint, coatings, and related supplies, including receiving, stocking, and cycle counts.
- Assisted with quality control by verifying product accuracy, batch numbers, and proper handling of hazardous materials.
- Supported the Store Manager with scheduling, training, and supervising staff.
- Handled customer orders, returns, and problem-solving for body shops, dealerships, and repair centers.
- Communicated with vendors and customers to resolve issues and ensure product availability.
- Maintained compliance with safety standards, including proper storage of chemicals and PPE usage.
- Operated forklifts, pallet jacks, and warehouse equipment safely and efficiently.
- Processed invoices, purchase orders, and delivery documentation.
GSR (General Service Representative)
Nothing Bundt Cakes
Silver Spring
08.2022 - 06.2023
- Assisted customers with selecting cake sizes, flavors, and decorations
- Processed orders in-store, online, and over the phone
- Handled cash, card transactions, and balanced the register
- Prepared and packaged cakes, frosting, and decorations according to brand standards
- Maintained a clean and organized front counter, display area, and workstations
- Restocked inventory such as frosting bags, decorations, and retail items
- Ensured product quality and presentation matched company guidelines
- Managed high-volume rushes while keeping a positive attitude
- Provided samples and explained seasonal flavors to customers
- Followed food safety and sanitation procedures
Car Detailer
Fred Frederick Chrysler Dodge Jeep
Lanham, MD
01.2022 - 08.2022
- Conducted thorough exterior and interior cleaning of vehicles to ensure showroom quality.
- Utilized advanced detailing tools and products to enhance vehicle appearance and protection.
- Collaborated with team members to streamline workflows and improve service efficiency.
- Trained new staff on best practices for car detailing techniques and customer service standards.
Stock & Inventory Manager, Waiter
Blanca’s Diner
Langley Park, MD
05.2021 - 02.2021
- Assessed and maintained kitchen inventory with attention to detail, coordinating and moving shipments for business and restaurant necessities.
- Provided affable and timely dining service to restaurant patrons, servicing 50-60 regular and new customers daily.
- Worked in a fast-paced bilingual environment, catering to customers of a diverse background and cultivating a comfortable, family-friendly setting.
Education
High School Diploma -
Montgomery Blair High School
Montgomery County, MD05-2020
Skills
- Communication — clear writing, active listening, explaining ideas simply
- Problem-solving — breaking down issues, finding practical solutions
- Time management — prioritizing tasks, meeting deadlines
- Teamwork — collaborating, supporting group goals
- Adaptability — learning new tools quickly, staying flexible
- Attention to detail — catching errors, producing clean work
- Bilingual: English & Spanish (Fluent)
- Team leadership — supervised drivers and warehouse staff, delegated tasks, trained new hires, and maintained accountability during busy shifts
- Workflow coordination — organized daily operations so deliveries, stocking, and customer orders stayed on schedule
- Decision-making under pressure — resolved last-minute route changes, product shortages, or customer issues without disrupting the workflow
- Conflict resolution — mediated issues between drivers, warehouse staff, or customers to keep operations smooth
- Customer service
- Money handling
- Decision-making
- Customer relations
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant manager
Single Source NCSSI
07.2023 - 10.2025
GSR (General Service Representative)
Nothing Bundt Cakes
08.2022 - 06.2023
Car Detailer
Fred Frederick Chrysler Dodge Jeep
01.2022 - 08.2022
Stock & Inventory Manager, Waiter
Blanca’s Diner
05.2021 - 02.2021
High School Diploma -
Montgomery Blair High School