Quonita Barkin
Lufkin,TX
Summary
Professional with strong background in customer service , at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Specialist
Freedom Debt Relief
Lufkin, TX
10.2024 - Current
- Assisted clients through the debt resolution process, providing clear guidance and support
- Explained program details, timelines, and next steps in a calm and empathetic manner
- Addressed client concerns and questions while building trust and confidence
- Maintained accurate and confidential client
Customer Service Representative
UTMB Bank
Lufkin, TX
03.2019 - 11.2023
- Assisted customers with credit card fraud inquiries and resolutions
- Processed lost or stolen card reports and initiated replacements
- Completed PIN resets and verified customer identity securely
- Educated customers on fraud prevention and account safety
- Delivered professional, calm service in sensitive situations
Customer Service Specialist
National Debt Relief
Lufkin, TX
12.2022 - 11.2023
- Assisted clients through the debt resolution process with professionalism and empathy
- Explained program details, timelines, and next steps clearly and accurately
- Addressed client concerns, resolved issues, and built trust through effective communication
Customer Service Representative
Reqroute
Lufkin, TX
12.2022 - 11.2023
- Handled customer inquiries related to health insurance claims via phone
- Assisted members with claim status, coverage details, and benefits explanations
- Verified patient and policy information while maintaining HIPAA compliance
- Resolved issues accurately and efficiently to ensure customer satisfaction
- Documented interactions clearly in internal systems
- Collaborated with internal teams to escalate and resolve complex claims
- Resolved customer inquiries through multiple communication channels, ensuring timely and accurate responses.
Education
High School Diploma -
Warren High School
Warren, TxSkills
- Active listening – truly hearing the customer’s concern without interrupting
- Clear communication – explaining things simply and respectfullyEmpathy – understanding and acknowledging how the customer feels
- Conflict resolution – de-escalating tense situations calmly
Patience – staying calm, especially with upset or confused customers
Problem-solving – finding solutions quickly and effectively
Positive attitude – being friendly, helpful, and professional
Adaptability – handling different personalities and situations
Time management – helping customers efficiently without rushing
Timeline
Customer Service Specialist
Freedom Debt Relief
10.2024 - Current
Customer Service Specialist
National Debt Relief
12.2022 - 11.2023
Customer Service Representative
Reqroute
12.2022 - 11.2023
Customer Service Representative
UTMB Bank
03.2019 - 11.2023
High School Diploma -
Warren High School