Latasha Lord
Port Saint Lucie,FL
Summary
.Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service
Arise
11.2022 - 05.2025
- Effectively manage customer inquiries and resolve issues while assisting with order processing and account management. Provide exceptional customer support by addressing inquiries, troubleshooting issues, and delivering solutions through various communication channels, including phone and email.
Patient Account Representative
Health Choice Network
04.2020 - 10.2022
- Responsible for supporting and guiding Patient Accounts that are assigned and communicating payer-related issues to management. Provided timely billing of commercial medical claims and account follow-up to ensure compliance with audits, HIPAA, best practices and internal controls. Responsible for the billing, collection, and resolution of patient account balances to include the development of action plans to resolve delinquent accounts and respond to complaints. Reported any delinquencies or inaccuracies on claims that may impede timely contractual payments and report issues to senior management.
- Coordinated billing processes, improving efficiency through effective communication with insurance providers.
- Managed patient account inquiries, ensuring accurate information delivery and timely resolution of issues.
- Monitored changes in healthcare regulations, adapting policies to ensure ongoing compliance and operational effectiveness.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Worked with outside entities to resolve issues with billing, claims, and payments.
- Responded to patient, family, and external payer inquiries.
Member Service Rep.
Simply Healthcare
05.2011 - 11.2017
- Provide service support to members and providers using one or more contact center communication channels and across multiple states and/or products. To include but not limited to phone, chat email and off phone work supporting one Medicaid, Medicare and/or Marketplace business. Support providers need basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
- Resolved complex member issues, employing problem-solving skills to deliver timely solutions.
- Facilitated provider enrollment processes, ensuring compliance with regulatory standards.
- Handled cash transactions securely, maintaining accurate cash drawer balances and preventing losses due to errors.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Assistant Director
KinderCare Learning Centers
01.2004 - 02.2011
- Collaborate with the Director in the strategic planning, management, marketing, and oversight of a childcare program. Provide instruction and supervision to children as necessary. Ensure meticulous maintenance of center documentation, including individual files for each child and compliance records to meet government regulations.
Education
Associate - business
Palm Beach State College
08.2006
High School Diploma - undefined
William T. Dwyer
08.2003
Skills
- Communication skills
- Effective communication skills are essential abilities that facilitate the clear exchange and reception of information My skills encompass both verbal and non-verbal elements, including active listening, precise articulation, and the interpretation of body language Mastery of these skills is vital for achieving success in both personal and professional environments
- Organizational / managerial skills
- Effective planning, communication, problem-solving, and time management skills are essential I manage tasks, projects, and teams with efficiency I leverage these competencies to accomplish organizational objectives, maintain seamless operations, and cultivate a productive work atmosphere
- Job-related skills
- Communication:
- Demonstrating proficiency in conveying information with clarity and effectiveness in both verbal and written formats This encompasses active listening, which entails a sincere focus on comprehending the customer’s message beyond merely hearing the words
- Empathy:
- Exhibiting an understanding and sharing of the customer’s emotions, allowing for a deeper connection that facilitates better identification and addressing of their needs
- Problem-Solving:
- Skillfully identifying and resolving customer issues in a timely and efficient manner, ensuring positive outcomes
- Patience:
- Maintaining composure and a calm demeanor while interacting with difficult or frustrated customers, thereby fostering a supportive environment
- Digital skills
- Addressing customer inquiries and concerns through various digital channels, including email, live chat, text messaging, and social media
Certification
- Licensure, 0620 Adjuster all lines
- Licensure Substitute Teacher
Job applied for
Customer Service
Timeline
Customer Service
Arise
11.2022 - 05.2025
Patient Account Representative
Health Choice Network
04.2020 - 10.2022
Member Service Rep.
Simply Healthcare
05.2011 - 11.2017
Assistant Director
KinderCare Learning Centers
01.2004 - 02.2011
High School Diploma - undefined
William T. Dwyer
Associate - business
Palm Beach State College