Robbie Thompson

Respond promptly to roadside assistance calls from customers in need.

Diagnose and troubleshoot vehicle issues on-site, including flat tires, battery jump-starts, and lockouts.

Schedule technicians to perform minor repairs and provide fuel delivery as necessary.

Tow vehicles when repairs cannot be completed on-site.

Maintain a positive and professional demeanor while interacting with customers.

Ensure all tools and equipment are in good working condition.

Complete necessary paperwork and documentation for each service call.

Adhere to safety protocols and company policies at all times.

Participate in ongoing training and development to enhance skills and knowledge.

Respond to customer inquiries and provide technical support via phone, email, and chat.

Diagnose and troubleshoot issues related to internet connectivity, cable services, and phone systems.

Assist customers with the installation and configuration of equipment, ensuring proper setup.

Clearly explain technical solutions to customers in a user-friendly manner.

Document customer interactions and technical issues in the support database.

Collaborate with other team members and departments to resolve complex issues.

Stay updated on the latest technology, products, and services offered by Charter Spectrum.

Provide feedback to management on recurring issues and potential improvements in service.

Participate in training sessions to enhance technical knowledge and customer service skills.

Answer inbound calls from customers regarding product inquiries, order status, returns, and other service-related questions.

Provide accurate information about Macy's products, promotions, and services.

Process orders and returns efficiently, ensuring a smooth experience for the customer.

Resolve customer complaints and issues with empathy and professionalism.

Maintain a thorough understanding of Macy's policies, procedures, and systems.

Document customer interactions and maintain accurate records in the database.

Collaborate with team members and other departments to ensure customer satisfaction.

Meet performance metrics, including call handling time, customer satisfaction scores, and resolution rates.