Malaka Ward
Cincinnati
Summary
Dependable Order Taker and team member with record of responsibility and hardworking approach. Offering proficiency in cash register operations and customer service.
Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. .
Driven Customer Service Officer with a strong background in Operations Department roles. Experienced in managing operational procedures, improving customer service protocols and leading team initiatives. Strengths include problem-solving skills, strategic planning abilities and communication prowess. Previous work has resulted in enhanced operational efficiency and improved client satisfaction rates.
Highly astute Customer Service Executive finding effective resolutions for issues. Promoting dynamic listening and team collaboration skills. Looking for a customer service role at a new company.
Overview
14
14
years of professional experience
1998
1998
years of post-secondary education
Work History
Customer Service
Einstein Bagels
Blue Ash
09.2025 - Current
- Developed strong customer service protocols for sales staff.
- Created automated processes to streamline customer service operations.
- Provided courteous customer service throughout deliveries.
- Greeted guests and provided customer service.
- Provided customer service support to visitors and guests.
- Monitored customer service requests related to communications initiatives.
- Greeted customers and provided customer service assistance.
- Compiled weekly reports on customer service performance metrics.
- Provided excellent customer service while upholding company policies.
- Monitored workflow, productivity, and customer service levels.
Customer Service Representative
Thortons
Cincinnati
02.2025 - 07.2025
- Assisted customers with inquiries regarding products and services.
- Processed transactions accurately using point-of-sale systems.
- Resolved customer complaints efficiently to enhance satisfaction.
- Maintained cleanliness and organization of service areas.
- Provided information on promotions and loyalty programs to customers.
- Managed inventory by restocking shelves as needed.
- Upsold products while addressing customer needs effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Fuel Clerk
Kroger
Sharonville
10.2022 - 10.2024
- Processed fuel transactions accurately for customer purchases.
- Maintained cleanliness and organization of work area and fuel pumps.
- Assisted customers with inquiries regarding fuel products and services.
- Operated point-of-sale systems efficiently for quick checkouts.
- Monitored fuel inventory levels and reported discrepancies to management.
- Collaborated with team members to ensure smooth daily operations.
- Provided training and guidance to new clerks on operational procedures.
- Accurately recorded sales data into computer system for tracking purposes.
- Stored hazardous materials safely in accordance with local regulations and company policy.
- Processed customer payments using cash register or point-of-sale systems.
- Organized incoming shipments, stocked shelves, rotated inventory, and removed expired items.
- Assisted customers with inquiries regarding product availability and pricing information.
- Conducted regular safety checks on fuel pumps, dispensers, tanks and other related equipment to ensure compliance with government regulations.
Cashier
Walmart
Cincinnati
04.2015 - 10.2022
- Processed transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and product information.
- Maintained accurate cash drawer and balanced at end of shifts.
- Collaborated with team members to ensure smooth store operations.
- Monitored stock levels and communicated restocking needs to management.
- Trained new cashiers on register procedures and customer service skills.
- Ensured cleanliness and organization of checkout area at all times.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Receptionist
McCluskey Chevrolet
Mason
09.2012 - 02.2014
- Greeted customers warmly and created a welcoming environment at the dealership.
- Managed phone calls and directed inquiries to appropriate personnel efficiently.
- Scheduled appointments for service and sales departments using internal software.
- Maintained organized front desk area and ensured supplies were fully stocked.
- Assisted customers with paperwork and documentation for vehicle purchases.
- Processed incoming mail and packages, distributing them to relevant departments.
- Handled customer complaints professionally, escalating issues as needed for resolution.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
Education
Withrow
Cincinnati, OhSkills
- Customer service
- Conflict resolution
- Point-of-sale operation
- Automated process development
- Organization skills
- Attention to detail
- Customer service mindset
- Superior customer service
- Customer service documentation
- Outstanding customer service
- Customer service and assistance
- Customer service standards
- Healthcare customer service
- Sales and customer service
- Customer service skills
- Customer service expertise
- Excellent customer service
- Cleaning techniques
- Equipment maintenance
- Customer relationship management
- Problem resolution
- Communication skills
- Task prioritization
- Adaptable scheduling
- Ordering cleaning supplies
- Cleaning bathrooms
- Cash handling
- Food safety regulations
- Problem solving
- Adaptability
- Food serving
- Friendly and outgoing
- Food handling standards
- Cleaning and sanitation
- Basic math
- Inventory control
- Quality control
- Covid-19 safety protocols
- Fast-paced environment
- Food and safety standards
- Strong communication skills
- Laundry operation
- Chemical handling
- Item sorting
- Laundry folding
- Transport and sorting
- Appointment scheduling
- Workflow management
- Team collaboration
- Time management
- Scheduling
- Meeting preparation
- Telephone skills
- Greeting and seating clients
- Mail distribution
Languages
English
Full Professional
References
References available upon request.
Timeline
Customer Service
Einstein Bagels
09.2025 - Current
Customer Service Representative
Thortons
02.2025 - 07.2025
Fuel Clerk
Kroger
10.2022 - 10.2024
Cashier
Walmart
04.2015 - 10.2022
Receptionist
McCluskey Chevrolet
09.2012 - 02.2014
Withrow