Dedicated professional with proven skills in conflict resolution and active listening. Known for de-escalating tense situations and guiding conversations toward effective solutions.
Consistently recognized as a top-performing phone agent at Fifth Third Bank since onboarding. Supported new hires through training and live call assistance, and collaborated with cross‑functional teams on multiple initiatives to enhance operational efficiency and improve the overall customer experience.
During a leadership vacancy on our team, I proactively assumed interim leadership responsibilities, providing guidance, support, and continuity until a new team lead was appointed.