Bryan Callahan
Roanoke,VA
Summary
Dependable and detail-oriented professional adept at quickly identifying and resolving operational issues, implementing new processes and providing exemplary customer service. Possesses excellent organizational, problem-solving, and communication skills.
Business-minded Operations Associate known for verifying received data against orders for accuracy. Highly energetic with over 28 years of experience collaborating with other team members to achieve a goal. Remains calm and poised while managing high-volume workloads.
Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Talented leader that goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Results-driven candidate with successful track record of providing administrative support in busy environments. Adept at handling multiple projects and prioritizing tasks.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Operations Associate
Roanoke City
09.2022 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Executed and maintained quality control processes to meet criteria and standards and increase customer satisfaction.
- Collaborated with other departments to establish smooth implementation of operational processes and procedures.
- Followed shipping and receiving procedures for goods and materials.
- Working with a team of associates tp set up large events such as concerts and business meetings.
Produce Sales Manager & Regional Trainer
Food Lion Delhaize Group
03.1995 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Trained countless future leaders in my profession
- Held meetings to discuss how to better our business through customer relations and merchandising
- Managed several departments while achieving sales goals through teamwork and dedication
Retail Sales Associate
Bed Bath & Beyond
02.2003 - 08.2009
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Education
High School Diploma -
Virginia High School
Bristol, VA06.1997
Skills
- Project Management
- Verbal and written communication
- Managing associates to complete task
- Served as a trainer for over 60 other locations
- Training specialist
- Business grand openings and store closings
- Public training and speaking in front of large crowds in a business setting
- 29 years of customer service
- Achieved a score of "exceeds company requirements for 18 years in a row"
- Received awards for Produce sales associate of the year multiple times
- Held my department to the highest standards for customer service, sales, and profits
- traveled all over the east coast to open new stores and to train full department staffs for success
- spent 4 months in Ocean City, MD for Covid relief
Family
In my everyday life I am a loyal husband, a father of an awesome 14 year old son, and a youth sports coach for the last 7 years. I am a handy man for my friends and my work ethic carries to my home. I am very skilled in home improvement and can fix almost anything. We really do live, laugh, and love in our household and do not need a corny sign to do so. :)
Timeline
Operations Associate
Roanoke City
09.2022 - Current
Retail Sales Associate
Bed Bath & Beyond
02.2003 - 08.2009
Produce Sales Manager & Regional Trainer
Food Lion Delhaize Group
03.1995 - Current
High School Diploma -
Virginia High School
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