Bryan Campbell
Pinson,AL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
13
years of professional experience
Work History
EPG Service Supervisor
Thompson Tractor
03.2022 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Streamlined service processes, resulting in increased efficiency and reduced operational costs.
EPG Service Advisor
Thompson Tractor
03.2021 - 03.2022
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
Diesel Mechanic
Thompson Tractor
05.2018 - 03.2021
- Utilized hand tools and power tools to repair and maintain diesel engines according to industry standards.
- Performed preventive maintenance on engines, transmissions, tires, and other vehicle systems.
- Troubleshot and diagnosed problems with brakes, steering, and transmissions.
- Diagnosed and repaired diesel engines to restore functionality in heavy-duty vehicles.
Field Service Technician
Uhaul
08.2014 - 04.2018
- Responded quickly to emergency maintenance requests for timely on-call support.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Reviewed technical documentation to complete equipment maintenance and repair.
Masonry Foreman
Flurry Masonry
05.2011 - 08.2014
- Increased client referrals through exceptional craftsmanship and attention to detail in all completed projects.
- Achieved timely completion of projects by closely monitoring progress and adjusting schedules as necessary.
- Provided expert guidance on various masonry techniques, leading to increased skill levels within the team.
- Enhanced project efficiency by effectively managing masonry teams and delegating tasks.
Education
High School Diploma -
Whitwell High School
Whitwell, TN05.2011
Skills
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Task Delegation
- Management experience
- Emotional Intelligence
- Progress Monitoring
- Critical Thinking
Timeline
EPG Service Supervisor
Thompson Tractor
03.2022 - Current
EPG Service Advisor
Thompson Tractor
03.2021 - 03.2022
Diesel Mechanic
Thompson Tractor
05.2018 - 03.2021
Field Service Technician
Uhaul
08.2014 - 04.2018
Masonry Foreman
Flurry Masonry
05.2011 - 08.2014
High School Diploma -
Whitwell High School
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