Bryan Connolly-Price
San Antonio,TX
Summary
Motivated Fraud Operation Specialist with 2 years of expertise investigating suspicious activity for Citibank. Committed to finding answers and collaborating with clients and interdepartmental personnel. Striving for exemplary skills in fraud pattern detection and delivering exceptional customer service.
Overview
19
19
years of professional experience
Work History
Remote Fraud Operations Specialist
Citibank
San Antonio, TX
11.2022 - Current
- My position is 100% remote, work from home.
- I navigate through multiple programs to review client accounts for possible fraudulent activities including check, cash, and digital deposits, as well as geographical review of account activities for signs of possible compromise.
- Making outbound calls to clients, check issuers, and banks to investigate and verify account activities.
- Receiving inbound calls from clients, banks, and other parties regarding account restrictions and activities.
- Keeping up to date with fraud trends through continuous training regarding bank and government regulations as well as Citibank policies.
Voice Over Artist
Independent Contractor
08.2022 - Current
- Voice overs for Baboon Animation Studios and Dungeon Studios.
- Freelance Artist
- Illustrations
- Digital Art
- Sculpting
1099 Software Sales
Lakeview Loyalty
Remote
06.2021 - 09.2021
- Software sales of personalized membership rewards programs.
Travel/Home Improvements/Family
Self
San Antonio, TX
04.2020 - 08.2022
Server/Bartender/Trainer
Freetail Brewing Co
San Antonio, TX
08.2018 - 04.2020
- Extensive knowledge of craft beer and brewing process.
- Greeting, taking/placing orders using Aloha POS, serving food and beverages, dealing with guest concerns, prep and cleaning, tending to bar top and tables simultaneously.
- Training new hires on the proper way to excel in their position.
- Multitasking, working independently and efficiently while under pressure.
Bartender
Neiman Marcus
San Antonio, TX
02.2017 - 08.2018
- Crafting and serving drinks for guests and servers, serving food and beverages, dealing with guest concerns, prep and cleaning, tending to bar top and tables simultaneously.
- Taking telephone orders, and cash handling.
Kickboxing Instructor
iLovekickboxing
San Antonio, TX
09.2016 - 12.2016
- Increased member retention through consistent feedback, encouragement, and progress tracking.
- Delivered engaging group classes that catered to various skill levels, promoting inclusivity and camaraderie among members.
- Fostered strong client relationships through excellent communication skills, leading to positive word-of-mouth referrals.
Server/Bartender/Trainer
Freetail Brewing Co
San Antonio, TX
01.2012 - 05.2016
- Extensive knowledge of craft beer and brewing process.
- Greeting, taking/placing orders using Aloha POS, serving food beverages, dealing with guest concerns, prep and cleaning, tending to bar top and tables simultaneously
- Training new hires on the to excel in their position.
- I was directly responsible for numerous organizational, and efficiency improvements such as; Laminated beer flight cards, beer flight holder rack, 86'd board for kitchen/FOH communication.
Bar Manager
Benihana/Sumo Steakhouse
San Antonio, TX
01.2006 - 11.2011
- Crafting cocktails for guests and servers as well as serving for bar top and cocktail area.
- Providing a pleasant guest dining experience while maintaining a safe environment and adhering to all laws, regulations, and certifications needed.
- Weekly ordering and inventory of all beer, wine, liquor, mixes, etc., managing bar staff and balancing collected funds.
Education
GED - General Studies
Texas Board of Education
San Antonio, TXSkills
- Communication abilities
- Organizational abilities
- Decision-Making Competence
- Transaction monitoring
- Fraud Prevention Strategies
- Investigation techniques
- Analytical mindset
- Multitasking
- Organizational Skills
- Creativity
- Artistic
Timeline
Remote Fraud Operations Specialist
Citibank
11.2022 - Current
Voice Over Artist
Independent Contractor
08.2022 - Current
1099 Software Sales
Lakeview Loyalty
06.2021 - 09.2021
Travel/Home Improvements/Family
Self
04.2020 - 08.2022
Server/Bartender/Trainer
Freetail Brewing Co
08.2018 - 04.2020
Bartender
Neiman Marcus
02.2017 - 08.2018
Kickboxing Instructor
iLovekickboxing
09.2016 - 12.2016
Server/Bartender/Trainer
Freetail Brewing Co
01.2012 - 05.2016
Bar Manager
Benihana/Sumo Steakhouse
01.2006 - 11.2011
GED - General Studies
Texas Board of Education