Bryan Cortes
Ames,IA
Summary
Customer-oriented bartender possessing exceptional pouring and hospitality skills paired with in-depth understanding of mixing ratios. Prepares and serves drinks to bar's customers and preserves bar's cleanliness. Maintains positive attitude and great sense of humor during peak hours.
Overview
4
4
years of professional experience
Work History
Bartender
AJS Ultra Lounge, Mickey's Irish Pub, BNC Fieldhouse
Ames, IA
12.2023 - 12.2024
- Cleaned, organized and replenished supplies to maintain bar appearance
- Balanced efficiency with exceptional service to manage guests in high-volume environment
- Used beer, wine and cocktail knowledge to make recommendations
- Operated POS systems and managed bar tabs to track revenue
- Created beverage menus in collaboration with management to promote drink specials and events
- Managed inventory of liquor, beer, wine, and other bar-related items by conducting regular stock checks
- Assisted in training new bartenders on proper techniques and procedures related to job
- Conducted routine cleaning tasks such as mopping floors, washing dishes, or wiping down counters throughout shifts.
VIP Host
AJS Ultra Lounge
Ames, IA
08.2023 - 12.2023
- Moved and arranged tables, chairs and settings to accommodate large groups or guests with special needs
- Provided superior customer service by promptly greeting and welcoming guests
- Memorized and promoted menu items, specials and drink options to maximize revenue
- Worked with large groups to execute special events to schedule
- Monitored dining area to track seating availability, service and occupancy
- Answered telephones, addressed caller inquiries and delivered messages
- Actively participated in team meetings to discuss ways of improving overall guest experiences.
Assistant Manager
Mickey's Irish Pub
Ames, IA
04.2021 - 12.2022
- Upheld brand image by maintaining branch cleanliness, approachability and service
- Collaborated with upper management to develop and implement business improvements
- Delegated tasks to appropriate staff members for optimum productivity
- Managed daily operations of bar to ensure efficiency and productivity
- Resolved customer complaints or issues in timely manner
- Oversaw cash handling procedures, including opening and closing registers, making bank deposits, and reconciling daily sales reports
- Conducted regular inventory checks and placed orders for supplies as needed.
Education
Associate in Arts (A.A) - Marketing -
01.2025
High School -
Ames High School
01.2020
Skills
- Time Management
- Staff Training
- Direct Sales
- Team Leadership
- Decision making
- Problem solving
- Adaptability
- Customer Service
Timeline
Bartender
AJS Ultra Lounge, Mickey's Irish Pub, BNC Fieldhouse
12.2023 - 12.2024
VIP Host
AJS Ultra Lounge
08.2023 - 12.2023
Assistant Manager
Mickey's Irish Pub
04.2021 - 12.2022
Associate in Arts (A.A) - Marketing -
High School -
Ames High School
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