Bryan Cotuc
Brooklyn,NY
Summary
Customer-focused professional with hands-on experience in outbound calling, email outreach, lead generation, and appointment setting. Skilled at building rapport quickly, maintaining consistent follow-up, and staying organized across customer interactions. Proven ability to handle high customer volume and stay professional under pressure. Eager to bring a coachable, disciplined mindset to an SDR or entry-level sales role in SaaS or B2B.
Overview
3
3
years of professional experience
Work History
Business Development Assistant/Family Business
Victor Construction NYC
New York, New York
05.2025 - Current
- Conducted outbound calls to prospective customers to introduce company services and identify potential opportunities.
- Performed email outreach and follow-up communications with leads and existing customers.
- Scheduled appointments and maintained consistent follow-up to improve customer engagement.
- Built relationships with prospects by providing professional and timely communication.
- Assisted with lead generation efforts and customer outreach campaigns.
- Maintained organized records of customer interactions and follow-up activities.
- Collaborated with the business owner to support business growth and customer satisfaction.
Customer Service Associate/Cashier
Netcost Market
Brooklyn, NY
01.2024 - Current
- Delivered exceptional customer service in a fast-paced retail environment.
- Assisted customers with questions, purchases, and issue resolution.
- Maintained professionalism while handling high customer volume.
- Worked collaboratively with team members to achieve daily performance goals.
- Processed transactions accurately while ensuring a positive customer experience.
Education
High School Diploma -
New Utrecht High School
Brooklyn, NY06-2024
Skills
- Sales Prospecting
- Appointment Setting
- Email Outreach
- Follow-Up Communication
- Objection Handling
- Market Research
- Customer Service
- Time Management
- Google Workspace
- Microsoft Office
- Active Listening
- Relationship Building
Timeline
Business Development Assistant/Family Business
Victor Construction NYC
05.2025 - Current
Customer Service Associate/Cashier
Netcost Market
01.2024 - Current
High School Diploma -
New Utrecht High School