BRYAN DILLEY
Madison Heights,VA
Summary
Operations management expert with a successful history at Clorox Co.-Glad Manufacturing, specializing in employee scheduling and process optimization. Demonstrated efficiency and productivity as an Account Support Representative at EECO, enhancing customer relationship management and problem-solving capabilities. Strong teamwork, adaptability, and time management skills ensure exceptional client support and satisfaction.
Overview
31
31
years of professional experience
Work History
Account Support Representative
EECO
Lynchburg, Virginia
11.2024 - Current
- Managed customer inquiries through phone and email support channels.
- Prepared quotes and proposals tailored to client specifications.
- Provided customers with product information, pricing and availability.
- Followed up on pending orders and inquiries in a timely manner.
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction.
- Maintained detailed records of customer interactions, orders and account status updates.
- Delivered superior customer support to improve account retention rate.
Dept. Manager (PSO)
The Clorox Co.-Glad Manufacturing
Amherst, VA
12.2018 - 03.2024
- Manage Personnel Time keeping system and payroll process for Operations 28-70 associates (ADP, UltiPro)
- Manage Daily Safety, Quality, Housekeeping, and environmental requirements for designated area.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Manage staffing needs, including selection, evaluation and hiring of employees. (Workday)
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Manage Shipments to RDCs (5 DCs), Logistics specialist (SAP)
- Manage Quality Auditors, data mining (Zontec) (QIR-quality investigation report)
- Track Internal QA Metrics to maintain quality standards.
- Create/maintain strong Quality culture.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands. (average 50,000 cases per day produced)
Improvement Methodology Pillar Lead
Glad Manufacturing
Amherst, VA
09.2012 - 11.2018
- Establish short- and long-term plans to eliminate losses that align with Clorox initiatives.
- Validate and track Amherst Cost Savings projects, and report Glad Division savings
- Leveraged Six Sigma methodologies to analyze process performance data, uncovering trends that informed strategic decision-making.
- Facilitate Glad Division IM calls. (3 plants nationwide)
- Managed development and implementation of lean and continuous improvement manufacturing initiatives across production environment.
- Collaborated with cross-functional teams to identify opportunities for process improvements, resulting in cost savings and increased quality.
- Championed a culture of continuous improvement within the organization, fostering a focus on innovation and excellence.
Technical Process Operator
Glad Manufacturing
Amherst, VA
08.1994 - 09.2012
- Responsible for producing quality Glad products safely
- Extrusion, Conversation, Packaging
- Coordinator-payroll, quality, safety, production
- Completing CILs and keeping machines at base condition
- SAP-Confirmed production and tracking production orders.
- Trained in multiple departments. (4)
- Optimized product quality with consistent adherence to standard operating procedures and safety protocols.
- Assisted in troubleshooting equipment issues, minimizing disruptions to the production schedule.
Education
High School Diploma -
Amherst County High School
Amherst, VA06.1993
Skills
- Staff Management
- Logistics Planning
- Employee Scheduling
- Performance Management
- Operations Management
- Vendor Relationship Management
- MS Office
- Problem Resolution
- Business Analysis and Reporting
- Lean Management
- Systems and software expertise
- Time management
- CRM software
- Order management
- Sales support
- Payment processing
- Client relationship building
- Customer service excellence
- Inbound call management
- Remote office availability
- Inbound call answering
- Product and service sales
- Organization and recordkeeping
- Office equipment proficiency
- Customer retention strategies
- Multitasking Capability
Core Proficiencies
- Facilitating IM/AM events
- Problem Analysis
- Strategic Planning
- Plant Reporting
- Project Management
- Plant Relations
- Division Relations
- SAP
- Workday
- Payroll systems (Ultipro, UGK, ADP)
- Logistics
- Team Based
- Proactive
- Strong Communication Skills
- Microsoft Office
- Zoom
- Time Management
Affiliations
- Proud father
- Off road enthusiasts , atv/sxs trail riding
- amateur cornhole competitor
Timeline
Account Support Representative
EECO
11.2024 - Current
Dept. Manager (PSO)
The Clorox Co.-Glad Manufacturing
12.2018 - 03.2024
Improvement Methodology Pillar Lead
Glad Manufacturing
09.2012 - 11.2018
Technical Process Operator
Glad Manufacturing
08.1994 - 09.2012
High School Diploma -
Amherst County High School