Marnie Jones
Augusta,KS
Summary
Versatile office professional with more than 30 years of experience in the aviation industry. Demonstrated history of competence, flexibility and focus to perform professional and technical activities for industry-leading organizations. Expertise in engineering and technical support for Repair and Overhaul, FAA certification, engineering data collection, research, tracking and reporting and various clerical and technical support duties. Personable team player that communicates, coordinates and performs tasks concisely and provides timely results. Proficient in computer systems such as MS Office Suite, SharePoint, SAP, MRP systems and Quick Books.
Overview
35
35
years of professional experience
Work History
Account Support Representative
Mid Continent Instruments & Avionics
11.2022 - Current
- Provide expert support to clients, addressing inquiries and resolving issues efficiently.
- Receive, enter and manage orders for new product purchases, exchanges, repair orders and warranty consideration.
- Provide training for new team members to ensure their success.
- Collaborate with all departments to improve service delivery and customer satisfaction.
Customer Service
Hangar One Steakhouse/Kababs Restaurant
05.2017 - 09.2022
- Greeted and placed all customers entering the facility with a smile and enthusiasm.
- Ensured the restaurants were clean, organized and up to standard.
- Received and placed orders via computer system to ensure fast and efficient service.
- Trained all new servers to meet and exceed owners' standard of excellence.
Sales/Customer Service Representative
Global Parts Aero Services – Repair and Overhaul Shop
12.2019 - 04.2021
- Answered customer phone calls for parts sales and repair quotes.
- Generated work orders upon receipt of components for overhaul services by entering information about work to be performed, created quotes, generated invoices to be delivered.
- Produced purchase orders for services to be performed by outside vendors.
- Maintained schedule of work in shop and communicated with customers with all issues.
- Searched and ordered parts required to complete customer components in shop at the lowest cost and time available along while maintaining FAA required protocol.
- Researched and communicated inquiries from phone calls or shop floor regarding Maintenance Manuals.
Propeller Shop Coordinator
Yingling Aviation
09.2017 - 12.2019
- Interfaced with clients by answering phones, assisting walk-in customers and providing other assistance and communication as required.
- Compiled labor hours worked and computed charges on work orders to generate invoices to customers.
- Generated work orders upon request for service by entering information about work to be performed, created quotes, generated invoices for delivery.
- Maintained, scanned, and filed work orders and invoices and created warranty claims as needed.
- Produced purchase orders for services performed by outside vendors.
- Tracked employees' tool allowances, prepared purchase orders for tools and created invoices for accounting to bill accordingly.
- Maintained schedule of all propeller work in shop and communicated with customers regarding all issues.
- Ordered parts, supplies, tools, etc. as required to satisfy Propeller Department needs.
- Received products from vendors (parts/supplies/chemicals) for Propeller Shop parts room and performed inspection as defined by the Repair Station Quality Assurance Manual.
- Completed required carrier paperwork as necessary, contacted carrier for shipment of propellers to customers.
Part Time
Self Employed
01.2014 - 09.2017
- Provided home health and did office work while raising two young children.
Certification Engineering Coordinator / Airworthiness Analyst
BOMBARDIER/LEARJET, Wichita, KS
08.2011 - 01.2014
- Prepared and issued Request for Conformity.
- Managed database for FAA issue responses.
- Tracked progress of and submitted required data to FAA.
- Ensured accuracy and accountability of Request for Conformity.
- Provided records and reports of design and technical data for FAA reviews and approvals.
- Collaborated with FAA partners on coordination of design/documentation changes.
Senior Technical Support Associate – Engineering
HAWKER BEECHCRAFT CORPORATION, Wichita, KS
02.1991 - 08.2009
- Acted as point of contact to coordinate requests for information from internal and external customers.
- Maintained documentation and data integrity for configuration and data management system.
- Verified project packages as Cert Analyst to ensure integrity of programs.
- Created CFR Part 23 Handbook for quick and easy access and information for engineers.
- Maintained database to ensure accuracy and integrity of data.
- Monitored documentation and data submissions to FAA, Part 23 and Part 25.
- Ensured accuracy, completeness, and timeliness of data submissions.
Education
General Studies
Wichita State University/Butler Community College
Skills
- Customer Support and Sales
- Quotes and Repair Orders
- Engineering Data Collection
- Organization and Reporting
- FAA Regulatory Compliance
- Purchasing
- Project Engineering Support
- Detail Oriented
- Supplier Management
- Production Support
- Bill of Material
Timeline
Account Support Representative
Mid Continent Instruments & Avionics
11.2022 - Current
Sales/Customer Service Representative
Global Parts Aero Services – Repair and Overhaul Shop
12.2019 - 04.2021
Propeller Shop Coordinator
Yingling Aviation
09.2017 - 12.2019
Customer Service
Hangar One Steakhouse/Kababs Restaurant
05.2017 - 09.2022
Part Time
Self Employed
01.2014 - 09.2017
Certification Engineering Coordinator / Airworthiness Analyst
BOMBARDIER/LEARJET, Wichita, KS
08.2011 - 01.2014
Senior Technical Support Associate – Engineering
HAWKER BEECHCRAFT CORPORATION, Wichita, KS
02.1991 - 08.2009
General Studies
Wichita State University/Butler Community College