Bryan Evers
Summary
Dynamic and engaging professional with a proven track record at Maxwell P. Dunne Funeral Services, excelling in customer engagement and problem-solving. Skilled in team management and brand awareness, I've significantly enhanced customer satisfaction and loyalty. Expert in leveraging product knowledge for impactful recommendations, I embody a blend of hard and soft skills to elevate any team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Ambassador
Maxwell P. Dunne Funeral Services
01.2022 - Current
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Greeted customers and clients to create welcoming atmosphere.
- Served as organization ambassador at various charity events, promoting mission and values.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
Retail Worker
Air & Filters
02.2021 - 12.2021
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Resolved customer issues promptly and professionally, ensuring their continued loyalty to the brand.
- Managed returns and exchanges process smoothly, maintaining high levels of customer satisfaction even during difficult situations.
- Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
Education
Bachelor of Science - Criminal Justice
Texas A&M University - Corpus Christi
Corpus Christi, TX05.2024
Skills
- Customer Engagement
- Team Management
- Product Knowledge
- Brand Awareness
- Product Recommendations
- Problem-Solving
- Customer Service
Certification
Serving Victims Certificate
NCMEC Certificate
Timeline
Ambassador
Maxwell P. Dunne Funeral Services
01.2022 - Current
Retail Worker
Air & Filters
02.2021 - 12.2021
Bachelor of Science - Criminal Justice
Texas A&M University - Corpus Christi
Serving Victims Certificate
NCMEC Certificate
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