Bryan Gamez
El Paso,TX
Summary
Knowledgeable call center representative with experience assisting customers. Accomplished in recording accurate information while exceeding customers' expectations in high-volume call center. Gifted in keeping sensitive and confidential information private.
Overview
8
8
years of professional experience
Work History
Security Guard
Deployed Services
04.2023 - 08.2023
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
Sales Agent
Charter Communications, Spectrum
12.2022 - 04.2023
- Increased sales and customer satisfaction through personalized servicing.
- Assisted call-in customers with questions and orders.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
Retail Sales Assistant
Perry Ellis International
01.2020 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Assisted customers with prompt and polite support in-person and via telephone.
Deli, Bakery, Associate
Walmart
01.2016 - 06.2018
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
Education
Associate of Science - Horticulture
New Mexico State University
Las Cruces, NM12.2022
High School Diploma -
Santa Teresa High School
Santa Teresa, NM05.2015
Skills
- Emergency Response
- Safety and Security
- Verbal and Written Communication
- English Fluency
- Customer Satisfaction
- Standards of Excellence
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Security Guard
Deployed Services
04.2023 - 08.2023
Sales Agent
Charter Communications, Spectrum
12.2022 - 04.2023
Retail Sales Assistant
Perry Ellis International
01.2020 - 09.2022
Deli, Bakery, Associate
Walmart
01.2016 - 06.2018
Associate of Science - Horticulture
New Mexico State University
High School Diploma -
Santa Teresa High School
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