Bryan Garcia Rodriguez
Plano,Texas
Summary
IT systems specialist with CompTIA Net+ and Sec+ certifications, experienced in Azure AD and on Prem AD, endpoint management, Microsoft 365, and VM management. Enhancing security and efficiency across corporate and warehouse environments. Over 5 years of end user/ system support experience. 9 Plus years of Customer Service Experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Systems Engineer 1
ZeOmega
12.2025 - Current
- Provided rotating on-call support for VM Prod environment.
- Active Directory: query, task scheduler, user and device management.
- Delivered hardware support for various devices
- Jira: RFC, Support tickets, projects
- VMware Server Management (Windows/ Linux)
- Server support:
- vm data storage migration
- User onboarding and offboarding
- Resolved technical problems related to desktop hardware
- Microsoft 365 & Okta Admin
- ManageEngine
- Trellix (mcafee) Drive Encryption
Help Desk 2 Analyst
IT Contractor Consultant
04.2025 - 12.2025
- Supported remote and in-office users with IT issues, enhancing user experience and satisfaction.
- Microsoft 365 - office apps support, Active Directory hybrid
- Ticket system: Freshservice and Jira - comparable to ServiceNow
- Confluence, FAQ and Scribe to write SOP
- Windows and Linux OS install, with use of CLI
- Migration Project, 150 users
- Troubleshot end user devices, resolving technical issues to minimize downtime and maintain productivity.
- Facilitated new employee creation and orientation, ensuring smooth onboarding and integration into the team.
- New Employee creation and orientation.
- Support up to 500 users
Desktop Support Technician II
1000Bulbs.com
06.2023 - 04.2025
- Configured and managed a diverse array of endpoint devices, across corporate offices and warehouses, resulting in enhanced operational efficiency and minimized downtime.
- Support Spanish speaking workforce
- Warehouse and Corporate office support
- End device imaging and decommissioning for recycling.
- Support on site and remote users.
- Understand DHCP, DNS, SSH to troubleshoot local network issues and layer 2 equipment
- Freshservice ticket system
- Sonicwall VPN
- Duo and Microsoft authenticator, MFA
- Crafted a comprehensive SOP for FAQ and quick ticket resolution.
- Hardware & Software Troubleshooting
- Facilitated weekly onboarding sessions for new employees.
- Use Entra, Intune, and Microsoft 365 administration, exchange alongside hybrid Active Directory.
- Facilitated seamless operations for 200-300 employees by providing IT support and resolving issues, leading to improved productivity and satisfaction across the organization.
Customer Support Level 2
State Farm
05.2022 - 06.2023
- Managed 30-50 daily customer calls, enhancing security and building trust through effective verification and authentication processes, leading to increased customer satisfaction.
- Resolved customer needs on first contact with personalized service and processed policy changes per company and federal guidelines.
- Escalated complex customer issues, for faster resolution time and increased customer satisfaction, ensuring efficient service delivery.
- Leveraged advanced Spanish language skills to assist customers by enhancing satisfaction rates and streamlining communication.
Warehouse Lead
Network of Community Ministries
08.2021 - 05.2022
- Led and supported operational activities in a food pantry and warehouse, coordinating a team of 20+ volunteers and contributing to the distribution of over 500 meals weekly.
- Streamlined food and donation intake processes by effectively overseeing and training a team of 20+ volunteers, while leading successful weekend operations.
- Led multiple volunteer teams, improving project coordination and boosting team engagement through clear communication and strategic direction.
- Ensured a safe work environment by meticulously following forklift safety guidelines, helping to reduce incidents and promote a culture of safety among team members.
Tire and Battery
Sams Club Tire And Battery
04.2020 - 08.2021
- Reviewed and processed paperwork with keen attention to detail, identifying and resolving discrepancies that improved accuracy and streamlined operations.
- Efficiently rotated, mounted, and balanced tires on a diverse range of vehicles, ensuring enhanced safety and improved customer satisfaction for up to 20 cars daily.
- Successfully disposed of old tires in compliance with safety and environmental regulations, contributing to a cleaner community and promoting sustainable waste management practices.
- Successfully repair tires, using patching and plugging techniques to save customers up to 80% on potential replacement costs while ensuring timely service.
Tile Specialist
Floor and Decor
08.2015 - 03.2020
- Engaged with customers to understand their projects, enthusiastically recommended the perfect products, and fostered excitement around their purchases, resulting in meaningful connections and increased sales.
- Champion company safety standards by demonstrating compliance with OSHA regulations, enhancing workplace safety and contributing to a reduction in incident reports.
- Embody company values while delivering outstanding customer service, consistently exceeding expectations by resolving 95% of customer inquiries on the first contact.
- Create price tags and merchandise signs. Stock, tag and display merchandise.
Education
Associate of Science - Applied Science
Collin College
Plano, TX01-2020
Skills
- Azure-VD
- Powershell
- VMware
- Linux
- Active Directory administration
- Virtual machine management
- Desktop and Laptop Hardware
- Microsoft Office Apps
- 365 Admin, Exchange, Entra, Intune
- Inventory Management
- Micro Soldering
- VPN Solutions
- Jira & Freshservice ticket system
- Appriver Email Security
- Cisco Duo and Okta
Certification
• CompTIA Network + ce Certified, 01/01/25
• CompTIA Security + ce Certified, 01/01/25
• Forklift Certified, 01/01/21
• CompTIA Security + ce Certified, 01/01/25
• Forklift Certified, 01/01/21
Languages
Spanish
Native or Bilingual
Timeline
Systems Engineer 1
ZeOmega
12.2025 - Current
Help Desk 2 Analyst
IT Contractor Consultant
04.2025 - 12.2025
Desktop Support Technician II
1000Bulbs.com
06.2023 - 04.2025
Customer Support Level 2
State Farm
05.2022 - 06.2023
Warehouse Lead
Network of Community Ministries
08.2021 - 05.2022
Tire and Battery
Sams Club Tire And Battery
04.2020 - 08.2021
Tile Specialist
Floor and Decor
08.2015 - 03.2020
Associate of Science - Applied Science
Collin College