Evan Brodbeck
Independence,KY
Summary
Systems engineer with five years of experience in maintaining workstations, network equipment, server equipment, and cloud based products. Provide top tier customer service to our vast number of customers while working for a managed service provider. Ability to work well with a team or individually.
Overview
15
15
years of professional experience
Work History
Systems Engineer 1
Emerge IT Solutions
03.2019 - Current
- Active Directory user creations, terminations, and modifications
- Microsoft Entra
- O365 mailbox, distribution group, and licensing administration
- Triaged customer calls and remedy or escalate depending on issue severity
- Deploy workstations for hundreds of mutual customers
- Communicate with Engineers, Team Leads, and customers during incident resolution
- Provide support for Apple OS and Windows 11 systems
- Provide mobile device support for IOS and Android devices
- Support Microsoft Office products.
Evan's Lawn Care
03.2016 - 03.2019
- Established landscaping company
- Hired and managed multiple employees
- Gained/maintained multiple contracts.
Skyline Chili Restaurant
05.2009 - 03.2019
- Gain managerial experience by supervising 40 plus employees
- Recruited, hired, scheduled, and motivated employees
- Efficiently resolve problems or concerns to the satisfaction of all involved parties
- Maintained specific labor, COG, and yield goals.
Education
Bachelor's degree - Network and System Administration -
Northern Kentucky University
05.2020
Skills
- Windows 7 - Windows 11
- Mac OS
- Microsoft Entra
- Microsoft Office Suite
- Microsoft Teams
- Microsoft Authenticator
- Duo MFA
- POS
- Active Directory
- O365
- ConnectWise
- Automate
- Labtech
- PRTG
- Logic Monitor
- Meraki
- SentinelOne
- VMware
- Citrix
- Customer Service
Timeline
Systems Engineer 1
Emerge IT Solutions
03.2019 - Current
Evan's Lawn Care
03.2016 - 03.2019
Skyline Chili Restaurant
05.2009 - 03.2019
Bachelor's degree - Network and System Administration -
Northern Kentucky University
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