Charles Muckle
West Covina,CA
Summary
Analytical Systems Engineer with hands-on experience in areas of system administration, implementation and support. Knowledgeable and seasoned professional recognized for outstanding maintenance and troubleshooting abilities coupled with solid experience in various application stacks. Dedicated to implementing innovative solutions to solve technical challenges.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Systems Engineer
Telexent Inc.
Upland, CA
07.2022 - Current
- Provide customers with support for Phones, Phone lines, pots in a box, Veeam Backup software and servers, and lots of self-directed training.
Event Staff
CONTEMPORARY SERVICES CORPORATION
Torrance, California
03.2017 - Current
- Provide general support for events including ticket taking, ushering, guest services, and parking services.
Independent IT Consultant
01.2002 - 07.2022
- Provide technical support to companies and individuals by purchasing, installing, and configuring computers, copiers, and peripherals.
- Provide network and firewall support and configuration.
- Provide security, desktop support, and purchase support, including remote and onsite support.
- Procure web space, develop company websites, and create site content using Photoshop, HTML, and Perl.
- Submit websites to all major search engines.
- Sell domain names, hosting, email, SSL certificates, and other web services.
- Create offsite storage backup solutions.
- Collaborated with stakeholders from different departments to identify areas where IT solutions can be used for process improvements.
- Met with users, vendors and technicians to determine computing requirements.
IT Support
ABRITE
El Monte, California
08.2012 - 09.2015
- Provided technical support and guidance for network, server, computers, printers, scanners, and telephone system
- Provided support for software including MS Office and QuickBooks.
Information Technology Manager
CUSTOM AIR TRUCKING
Los Angeles, California
04.2006 - 06.2008
- Managed IT department budget of $150,000
- Supervised employees in programming and support of company WAN and LAN.
- Supported over 100 end users with CRM.
- Coordinated IT and Telecom projects.
- Directed video surveillance projects.
- Handled resource management.
- Coordinated with internal customers and network integration companies to determine work, technical designs, product selection, required resources, schedules, and pricing.
- Negotiated pricing with outside vendors.
- Allocated resources within the IT department.
- Drafted and created reports.
- Hired, scheduled, and reviewed the performance of IT employees.
Information Technology Coordinator
CUSTOM AIR TRUCKING
Los Angeles, California
02.2005 - 04.2006
- Directed IT and telecommunications projects
- Purchased, installed and configured computers, copiers and peripherals
- Supported and trained company personnel and customers to resolve technical matters
- Configured, maintained, and extended internal and external network resources
- Managed three domain controllers
- Created two proxy servers
- Managed and directed programming projects on enterprise application—STATIS by Datatrac
- Managed Linux server
- Managed web server running SQL
- Maintained and repaired hardware and software.
Senior Technician
EPSON AMERICA
Long Beach, California
10.1998 - 04.2002
- Supported Epson’s product line, digital projectors, printers, RIP software and hardware, color calibration hardware, color calibration software, network cards, scanners, digital cameras, related software for customers and technicians
- Advised dealers about Epson product line
- Advised Epson Authorized Service Centers regarding the repair of Epson products
- Developed and provided training for Epson products and procedures for company technicians and employees
- Provided supervision for technicians
- Monitored technicians and directed technician workload
- Resolved customer complaints
- Drafted reports.
Level LE, I, II and III Technician
EPSON AMERICA
03.1996 - 10.1998
- Provided technical support to Epson America.
- Resolved customer issues involving Epson’s entire product line including digital projectors
- Supervised lower-level technicians by directing calls to technicians through the phone system, speaking to customers, requesting manager assistance, and generating reports
- Mentored new employees by providing close support for technical and procedural questions
- Served as a member of Crisis Communication project responsible for protecting Epson’s corporate image
- Provided technical support for Microdyne’s computers by repairing, setting up, and managing network issues
- Inventoried computers and peripherals
- Recommended hardware purchases.
Education
Bachelor of Science - Computer Information Systems
CALIFORNIA STATE UNIVERSITY
Dominguez Hills, CaliforniaSkills
- Networking
- WAN/LAN
- Firewall/VPN
- Active Directory
- Exchange 2000
- IMail
- Proxy servers
- DNS
- WINS
- TCP/IP
- Backup
- Domain name records
- Antivirus/Malware removal
- Email support
- Hardware
- Epson Projectors
- Epson inkjet printers
- Switches
- Hubs
- Wired/wireless Routers
- Firewalls
- Proxima wireless bridges
- Dell Servers
- Dell Computers
- Scanners
- Hard Drives SCSI/IDE
- External drives
- Floppy drives
- CD/DVD ROM's
- Power supplies
- Sound cards
- Modems
- Keyboards
- Mice
- CRT/LCD monitors
- Digital projectors
- Digital cameras
- Phone systems
- Wireless video surveillance systems
- Operating Systems
- Windows 10/11
- Windows 2003 server
- Windows 2000 server
- Windows 9X
- Windows 2000
- Windows XP
- Windows Vista
- Windows 7
- Windows 8
- Red Hat Enterprise
- Software
- M S Office Suite
- Text Bridge Pro
- ODBC
- Datatrac trucking enterprise software
- AirTrack enterprise GPS tracking
- Photoshop
- Internet Explorer
- Firefox
- Chrome
- Programming
- Batch
- Basic
- HTML
- Perl
- COBOL
- C
- XBase
- Management
- Workflow management
- Project management
- Meeting coordination and direction
- Budgeting
- Hiring process
- Purchasing
- Vendor coordination
- Crisis management
Certification
- NEW HORIZONS COMPUTER LEARNING CENTER, Culver City, CA, Microsoft Certified Systems Administrator (MCSA)
- NEW HORIZONS COMPUTER LEARNING CENTER, Culver City, CA, Microsoft Certified Professional (MCP)
Skillssummary
WAN/LAN, Firewall/VPN, Active Directory, Exchange 2000, iMail, Proxy servers, DNS, WINS, TCP/IP, Backup, Domain name records, Antivirus/Malware removal, Email support, Epson Projectors, Epson inkjet printers, Switches, Hubs, Wired/wireless Routers, Firewalls, Proxima wireless bridges, Dell Servers, Dell Computers, Scanners, Hard Drives SCSI/IDE, External drives, Floppy drives, CD/DVD ROM’s, Power supplies, Sound cards, Modems, Keyboards, Mice, CRT/LCD monitors, Digital projectors, Digital cameras, Phone systems, Wireless video surveillance systems, Windows 10/11, Windows 2003 server, Windows 2000 server, Windows 9X, Windows 2000, Windows XP, Windows Vista, Windows 7, Windows 8, Red Hat Enterprise, M S Office Suite, Text Bridge Pro, ODBC, Datatrac trucking enterprise software, AirTrack enterprise GPS tracking, Photoshop, Internet Explorer, Firefox, Chrome, Batch, Basic, HTML, Perl, COBOL, C, xBase, Workflow management, Project management, Meeting coordination and direction, Budgeting, Hiring process, Purchasing, Vendor coordination, Crisis management
References
References available upon request.
Timeline
Systems Engineer
Telexent Inc.
07.2022 - Current
Event Staff
CONTEMPORARY SERVICES CORPORATION
03.2017 - Current
IT Support
ABRITE
08.2012 - 09.2015
Information Technology Manager
CUSTOM AIR TRUCKING
04.2006 - 06.2008
Information Technology Coordinator
CUSTOM AIR TRUCKING
02.2005 - 04.2006
Independent IT Consultant
01.2002 - 07.2022
Senior Technician
EPSON AMERICA
10.1998 - 04.2002
Level LE, I, II and III Technician
EPSON AMERICA
03.1996 - 10.1998
Bachelor of Science - Computer Information Systems
CALIFORNIA STATE UNIVERSITY
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