Bryan Goodson
Lick Honest Ice Cream
Leander
25
years of professional experience
Strategic candidate eager to leverage knowledge and experience in transportation and logistics. Strong problem-solving and multitasking skills with an in-depth understanding of transportation management systems, customer relations, and inventory tracking.
Work History
Dispatcher, Route Driver, & Service Specialist
3 Years 2 Months- Coordinated logistics and dispatch operations to ensure timely delivery of products to over one-hundred wholesale customers and nine company stores in four major Texas metro areas
- Maintained excellent customer service and brand appeal at vendor locations, enhancing client relationships
- Ensure perishable product is delivered in a timely manner at correct temperatures
- Received and processed vendor purchase orders, ensuring accurate inventory management
- Provided assistance to customers by addressing sales inquiries and resolving billing issues
- Monitored real-time traffic conditions to optimize route planning for efficiency.
Lead Delivery Driver
1 Year 8 Months- Dispatched and resolved issues for local driving teams to maintain service quality
- Trained new hires on routing software and delivery procedures to improve onboarding process
- Facilitated customer service to enhance client satisfaction and support.
- Package van and electric pallet jack operation
Service and Delivery Route Trainer
1 Year 4 Months- Trained new hires on company routes to ensure efficient delivery and service
- Performed routine maintenance on coffee and tea equipment to maintain operational standards
- Ensured accurate cash handling during transactions
- Assisted customers with product questions and concerns
- Maintained inventory records and safety documents
Merchandise Supervisor and Receiver
2 Years 10 Months- Executed plans for retail floor display and warehouse storage during new store opening
- As Primary Delivery Receiver, complete and maintain all necessary records for both store support center and Texas Alcoholic Beverage Commission
- Coached vendor partners on shelf sets, stock patterns, and rotating retail displays to optimize product placement
- Handled cash transactions, completed deposits, and conducted security reviews to prevent loss.
- Guided customers and staff in tasting experiences and histories of alcoholic beverages, leading in-store classes on Scotch, Whiskey, and Beer styles
Support Trainer
3 Years 5 Months- Contributed to the grand opening of a new farm-to-table and craft beverage restaurant concept.
- Gained experience in multiple restaurant positions, as well as Facilities Management, and Inventory Control
- Trained new employees on fine dining and small plate service, enhancing team service quality
- Established cleaning and maintenance guidelines, ensuring consistent operational standards
- Expanded craft cocktail, beer, and wine knowledge through tastings and training sessions, improving beverage service
- Developed a greater understanding of new and classical food concepts at a James Beard award-nominated restaurant with several notable local chefs
Fraud Prevention Specialist
5 Months- Pinpointed fraudulent activities in transactions, preventing potential losses
- Reviewed and enhanced detection and prevention efforts, improving overall security measures
- Protected business and customers from risks and losses through effective fraud prevention strategies
- Exercised analytical abilities in conducting on cases that are potentially fraudulent
Key Sales Associate
1 Year- Completed Twin Liquors full ten-week wine education class
- Assisted customers with wine or spirit selections
- Guided customers in selecting wine and spirits to enhance their purchasing experience
- Executed nightly store closing procedures, ensuring accuracy in reports and safe handling of deposits
- Coordinated inventory management and deliveries to optimize stock levels and product availability
Store Manager
10 Years 8 Months- Coordinated special events and VIP functions to enhance customer experience
- Controlled costs for labor and supply
- Created and maintained scheduling for a staff of 120 front of house personnel to ensure optimal staffing
- Conducted cash deposits
- Developed training materials for FOH and BOH positions to streamline onboarding process
Lead Bartender / Trainer
3 Months- Assisted in organizing the restaurant/theater grand opening
- Trained new employees on service standards and cleaning procedures to ensure consistent quality
- Managed beer, wine, and beverage supply inventories to optimize stock levels and reduce waste
Education
No Degree - Psychology
High School Diploma
Skills
Route planning
Schedule management
Data entry
Database updates
Technical aptitude
Customer service
Multitasking and organization
Problem-solving
Decision-making
Verbal and written communication
Active listening
Geographical expertise
Certifications
Notary Public, State of Texas
Food Handler, State of Texas
TABC Server/Seller
TX Driver's License
Timeline
Dispatcher, Route Driver, & Service Specialist
Lick Honest Ice Cream
06.2023 - CurrentRead More
Lead Delivery Driver
Imperfect Foods
09.2021 - 05.2023Read More
Service and Delivery Route Trainer
Texas Spice Company
05.2020 - 09.2021Read More
Merchandise Supervisor and Receiver
Total Wine & More
07.2017 - 05.2020Read More
Fraud Prevention Specialist
ADECCO FOR APPLE INC
09.2016 - 02.2017Read More
Support Trainer
Odd Duck Restaurant
11.2013 - 04.2017Read More
Key Sales Associate
Twin Liquors Retail
05.2012 - 05.2013Read More
Lead Bartender / Trainer
Flix Brewhouse
06.2011 - 09.2011Read More
Store Manager
Alamo Drafthouse
07.2001 - 03.2012Read More
Austin Community College
No Degree from Psychology
Read More
Westwood High School
High School Diploma
Read More