Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Bryan Granados

Phoenix,AZ

Summary

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to the organization. With many Years of Customer Service, communication and de-escalation skills that are used in a day to day basis.

Overview

8
8
years of professional experience

Work History

Service Technician

American Woodmark
10.2022 - Current
  • Diagnosed and troubleshot problems, repairing and restoring cabinets to peak customer satisfaction.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Explained diagnostic findings to customers and outlined repair or service options.

Detention Officer

Maricopa County Sheriff's Office
05.2019 - 10.2022
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Assisted with new hire orientation and employee training
  • Participated in ongoing training to enhance own job skills and knowledge
  • Defined problems, collected data, established facts and validated conclusions
  • Performed duties and completed tasks with deadlines .
  • Receiving and asking for any kind of training to expand knowledge

Receiving Clerk/ Receiving

Distribution
03.2017 - 06.2019
  • Computed shipping, storage and demurrage charges using computer and price list
  • Packed, sealed, labeled and affixed postage to prepare materials for shipping
  • Examined shipment contents and compared with manifests, invoices and orders to verify accuracy
  • Prepared work orders, bills of lading and shipping orders to route materials
  • Recorded shipment data for reporting, accounting and recordkeeping purposes
  • Requisitioned and stored shipping materials and supplies to maintain inventory.

Error Resolution Sanmar
06.2016 - 04.2017
  • Participated in re-adjusting picked orders for customers
  • Adjusting all orders that were shorted or over picked to ensure quality control
  • Communicating with departments to find the appropriate solution.

Sales Associate

Perry Ellis
08.2015 - 06.2016
  • Kept signage and merchandise displays organized and up-to-date, promoting visual presentation standards
  • Introduced promotions and sale opportunities, enticing customers
  • Used product knowledge for handling objections
  • Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business
  • Liaised between customers and management, maintaining documentation of interactions and follow-up concerns
  • Drove sales through customer relationship building and suggestive selling techniques.

Education

A.A - Business And Marketing

South Mountain Community College

Associate - Criminology

Rio Solado
Phoenix, AZ
05.2019

Skills

  • Valid Driver's License
  • Project Estimation and Bidding
  • Detention officer completion certificate
  • Attention to Detail
  • Hand Tool Knowledge

Languages

Spanish
Native or Bilingual

Timeline

Service Technician

American Woodmark
10.2022 - Current

Detention Officer

Maricopa County Sheriff's Office
05.2019 - 10.2022

Receiving Clerk/ Receiving

Distribution
03.2017 - 06.2019

Error Resolution Sanmar
06.2016 - 04.2017

Sales Associate

Perry Ellis
08.2015 - 06.2016

A.A - Business And Marketing

South Mountain Community College

Associate - Criminology

Rio Solado

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Bryan Granados