Marco Antunez
Las Vegas,NV
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Service Technician
Sunrun
Las Vegas, NV
04.2020 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
Manager
A Foothill Auto Service
Upland, CA
02.2008 - 04.2020
- design classic cars with customers and bring there vision to life
- create estimate for classic car build
- locate and order any part needed for build
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
Chino High School
Chino, CASkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- tesla certified installer
- solaredge certified
- residential electrician
- Work with Minimal Supervision
- Valid Driver's License
- previous class a drivers license, can drive anything in an emergancy
- Mechanical Aptitude
Certification
- Certified installer , tesla
- Certified installer, solaredge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Service Technician
Sunrun
04.2020 - Current
Manager
A Foothill Auto Service
02.2008 - 04.2020
Chino High School