BRYAN HARGRAVES
Visitor Engagement Professional
New Carrollton,Maryland
Summary
Capable professional devoted to supporting visitor engagement, museum interpretation, and natural resources. Leverages environmental and historical knowledge to teach guests about park significance, historical events, and conservation strategies.
Overview
7
7
years of professional experience
Work History
Visitor Assistant
U.S. Capitol Visitor Center
02.2025 - Current
- Provide visitor services and logistical support for tours and public programs, assisting with group coordination, ticketing, reservations, and crowd management in a high-volume, security-sensitive environment.
- Operate automated systems, distribute listening devices, and support accessibility needs.
- Deliver informal historical talks, support theater operations, and collaborate with U.S. Capitol Police on safety and emergency protocols.
Voice Over & Entertainment Production (Self-Employed)
08.2022 - Current
- Created and produced voice and entertainment content across platforms using trained vocal techniques and production tools.
Visitor Information Assistant
Arlington National Cemetery
08.2024 - 11.2024
- Provided general information, directions, and assistance to visitors at Arlington National Cemetery.
- Ensured respectful interaction in a solemn and historic setting, supporting visitor safety and accessibility.
Museum Technician
National Gallery of Art
02.2024 - 07.2024
- Welcomed and oriented visitors, ensuring positive and meaningful museum experiences.
- Delivered excellent customer service in accordance with the Gallery’s Standards of Excellence.
Museum Interpreter
Surratt House Museum
02.2023 - 02.2024
- Conducted cultural history programs and educational tours.
- Collaborated with museum staff to engage visitors in discussion and hands-on activities.
- Supported gift shop operations and special events.
Cast Member
Disney College Program
09.2021 - 08.2022
- Company Overview: Walt Disney World
- Provided tours and guest services for a Fortune 100 company.
- Ensured safety and hospitality for large, diverse groups.
- Walt Disney World
Park Museum Associate / AmeriCorps Member
Virginia Service Conservation Corps, Sky Meadows State Park
01.2021 - 09.2021
- Managed visitor experience, interpretation programs, park operations, and grounds maintenance.
Cast Member
Disney College Program
01.2020 - 04.2020
- Company Overview: Walt Disney World
- Engaged guests through guided experiences using scripted and spontaneous communication skills.
- Walt Disney World
Crew/Actor
Urban Pirates National Harbor
03.2018 - 11.2019
- Entertained guests on themed cruises with performances, songs, and interactive storytelling.
Actor/Theatre Technician
MNCPPC
04.2018 - 08.2019
- Performed in Shakespeare in the Park series.
- Promoted productions and collaborated with educators.
Education
Bachelor of Arts - Theatre Studies/History
University of Maryland Baltimore County
Baltimore, MDSkills
- Certified Interpretive Guide
- Extensive Knowledge of Arts, History, and Culture
- Trained Voiceover Actor
- Guest Services
- Public Speaking
- Creative Problem Solving
- MS Office Applications
Timeline
Visitor Assistant
U.S. Capitol Visitor Center
02.2025 - Current
Visitor Information Assistant
Arlington National Cemetery
08.2024 - 11.2024
Museum Technician
National Gallery of Art
02.2024 - 07.2024
Museum Interpreter
Surratt House Museum
02.2023 - 02.2024
Voice Over & Entertainment Production (Self-Employed)
08.2022 - Current
Cast Member
Disney College Program
09.2021 - 08.2022
Park Museum Associate / AmeriCorps Member
Virginia Service Conservation Corps, Sky Meadows State Park
01.2021 - 09.2021
Cast Member
Disney College Program
01.2020 - 04.2020
Actor/Theatre Technician
MNCPPC
04.2018 - 08.2019
Crew/Actor
Urban Pirates National Harbor
03.2018 - 11.2019
Bachelor of Arts - Theatre Studies/History
University of Maryland Baltimore County
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