Shawn Hannigan
Ocala,FL
Summary
Dynamic Recreation Coordinator with a proven track record at Marion County Parks and Recreation, enhancing community engagement through innovative program development and strategic partnerships. Skilled in safety protocols and team leadership, I consistently improved participant satisfaction by adapting offerings based on feedback, ensuring a vibrant and safe recreational environment. I have a multitude of trainings and certifications related to my work that make me a specialist in my field.
Overview
22
22
years of professional experience
Work History
Recreation Coordinator
Marion County Parks And Recreation
Ocala, FL
02.2023 - Current
- Developed and implemented engaging recreational programs for diverse community groups.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Managed volunteer recruitment, training, and scheduling to support program delivery.
- Collaborated with local organizations to enhance community partnerships and resource sharing.
- Monitored program progress, collected feedback, and adjusted offerings to improve user experience.
- Conducted regular evaluations of recreational facilities to ensure compliance with safety standards.
- Designed promotional materials to effectively communicate program offerings to the community.
- Improved customer satisfaction with recreational services by regularly soliciting feedback and making necessary adjustments.
- Maintained inventory of supplies and equipment with established sign-out procedures.
Delivery Driver
Papa Johns
Ocala, FL
12.2022 - 02.2023
- Delivered orders efficiently, ensuring timely and accurate service to customers.
- Managed route planning to optimize delivery times and reduce fuel consumption.
- Maintained vehicle cleanliness and performed routine inspections for safety compliance.
- Collaborated with team members to enhance operational efficiency during peak hours.
Customer Service Manager
Starlight Social Center
Chesapeake, VA
09.2022 - 12.2022
- Led customer service initiatives to enhance satisfaction and loyalty across multiple stores.
- Developed training programs to improve staff performance and operational efficiency.
- Implemented feedback systems to identify and resolve customer issues proactively.
- Analyzed service metrics to drive continuous improvement in team performance.
Head Lifeguard
Adventure Ocala
Ocala, FL
05.2022 - 09.2022
- Managed scheduling for lifeguard shifts, optimizing coverage during peak hours.
- Collaborated with management on facility maintenance plans to ensure safety compliance.
- Led community outreach initiatives promoting water safety education and awareness programs.
- Monitored pool conditions and enforced safety regulations, maintaining a safe environment for patrons.
Lead Guide/Trainer
The Canyons Zip Line and Adventure Park
Ocala, FL
12.2018 - 05.2022
- Oversaw daily operations, ensuring safety and compliance for all adventure activities.
- Trained and mentored new guides on safety protocols and customer engagement techniques.
- Developed and implemented training programs to enhance staff performance and service quality.
- Coordinated group activities, managing logistics to ensure seamless guest experiences.
Head Lifeguard
Adventure Ocala
Ocala, FL
05.2021 - 09.2021
- Supervised lifeguard staff to ensure effective monitoring of aquatic safety.
- Developed and implemented training programs for new lifeguards, enhancing team efficiency.
- Conducted regular safety drills, reinforcing emergency response protocols among staff.
- Evaluated and improved rescue techniques, leading to enhanced operational performance.
Carpenter Helper
Michael Fink
Ocala, FL
07.2018 - 12.2018
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Performed basic machine set up.
- Responsible for wide variety of duties including, pipe fitting, painting, carpentry, electrical repair, installation, building repair.
- Completed tear-down of existing structures and prepared for new construction.
- Followed standards and procedures to maintain safe work environment.
- Supported technicians in equipment maintenance and repair.
- Employed wide variety of hand and power tools including hoists, drills, precision measuring instruments and electronic testing devices.
Customer Service Agent
SITEL Worldwide Corporation
Ocala, FL
06.2018 - 07.2018
- Adapted to new applications and maintained knowledge of current technologies.
- Exhibited high energy and professionalism when dealing with all levels of clients and staff.
- Demonstrated high attention to detail, organization, and ability to manage multiple tasks and projects simultaneously.
- Developed reputation as an efficient service provider with high levels of accuracy.
- Directed calls to appropriate individuals and departments.
- Set up and explained new membership contracts.
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.
Disc Jockey
Charlie Horse Restaurant
Ocala, FL
12.2012 - 06.2017
- Engaged guests at special events by playing fun, lively songs and encouraging them to dance.
Customer Service Manager
Autozone Inc
Ocala, FL
03.2012 - 01.2015
- Worked with new hires to educated them on various customer service tasks, product specifications and company protocols.
- Capitalized on upsell opportunities with new and potential customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Sales Associate
Dialamerica Marketing Inc
Ocala, FL
10.2011 - 01.2012
- Helped customers with questions, problems and complaints via telephone.
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Applied excellent communication skills and ability to establish rapport to close sales and meet targets.
- Prepared sales slips and sales contracts.
Commercial Cleaner
2 Brooms And A Mop
Ocala, FL
05.2011 - 10.2011
- Swept, vacuumed, mopped and buffed floors.
- Maintained clean, neat and professional entrances.
- Collected trash for disposal and replaced bin liners.
- Cleaned restrooms, including urinals and toilets, sinks, counters and mirrors.
- Adhered to company policies for appearance, thoroughness and facility security.
Sales Customer Service
AT&T Inc.
08.2010 - 05.2011
- Set up and explained new membership contracts.
- Answered customer telephone calls promptly and in an appropriate manner.
- Processed cash and credit payments rapidly and accurately.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Answered customer questions regarding merchandise and pricing.
- Answered customer questions about product availability and shipment times.
Customer Service Associate
Autozone Inc
Ocala, FL
10.2009 - 08.2010
- Supported branding strategy by ensuring product displays aligned with corporate standards.
- Delivered exceptional customer service through ackowledgement, communication and commitment to quality.
- Responded resourcefully to customer requests and concerns.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Exceeded service objectives by utilizing customer service and sales best practices.
- Informed customers about special promotions and provided detailed information for various products.
- Adhered to all company policies procedures and safety standards.
Automotive Technician
Automaster Service Center
Ocala, FL
04.2009 - 10.2009
- Installed, aligned, and balanced new equipment.
- Used specialized tools to detect leaks in gas and refrigerant systems.
- Troubleshot and diagnosed faults with all types of vehicle systems and components.
- Maintained cleanliness, safety and efficiency of garage.
- Explained estimates and determined repair timelines to enhance customer satisfaction.
- Repaired brake, exhaust, electrical and other systems to optimal specifications.
- Changed, rotated and balanced tires.
Customer Service Representative
Time Customer Service Inc.
Ocala, FL
05.2006 - 04.2009
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered customer questions and offered details about products and services while efficiently processing orders and managing account details.
- Applied highly effective selling skills while properly engaging and presenting solutions to customers.
- Provided customers with important details about billing, payment processing and support procedures and requirements.
Customer Service Manager
Hollywood Video
Ocala, FL
06.2005 - 05.2006
- Responded to customer requests with friendly, knowledgeable service and support.
- Trained team on all aspects of operating procedures and company services.
- Enhanced customer satisfaction ratings by managing all client inquires through resolution.
- Increased customer retention by developing and offering unique discount options.
Cashier Customer Service
Michaels
Ocala, FL
07.2004 - 12.2004
- Responded to inquiries pertaining to merchandise availability and pricing.
- Handled and processed cash and credit card transactions.
- Welcomed customers into the store and helped them locate items.
- Bagged, boxed or gift-wrapped sold merchandise per customer request.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Received multiple positive reviews which acknowledged dedication to excellent customer service.
Education
High School Diploma -
Forest High School
Ocala, FL2002
Skills
- Certified Parks and Recreation Professional
- Certified Interpretive Guide
- Supervisor Training
- Certified Lifeguard
- Certified CPR/AED & Wilderness First-Aid
- Certified Archery Instructor
- Kayak Instructor
- Trail Guide
- Program planning, Implementation & Evaluation
- Staff scheduling
- Budget Recordkeeping
Certified Lifeguard
Certified CPR/AED
Certified Archery Instructor
Certified Environmental Educator
Certified Wilderness First Aid
Certified Parks & Recreation Specialist
Supervisor Training
Trailer Training
Child Protection Training
Kayak Instruction
Trail Guide
Adult and Youth Programming
Cash handling and management
Personnel training and development
Group coordination
Safety protocols and oversight
Program & special event planning
Schedule management
Safety monitoring
Staff scheduling
Timeline
Recreation Coordinator
Marion County Parks And Recreation
02.2023 - Current
Delivery Driver
Papa Johns
12.2022 - 02.2023
Customer Service Manager
Starlight Social Center
09.2022 - 12.2022
Head Lifeguard
Adventure Ocala
05.2022 - 09.2022
Head Lifeguard
Adventure Ocala
05.2021 - 09.2021
Lead Guide/Trainer
The Canyons Zip Line and Adventure Park
12.2018 - 05.2022
Carpenter Helper
Michael Fink
07.2018 - 12.2018
Customer Service Agent
SITEL Worldwide Corporation
06.2018 - 07.2018
Disc Jockey
Charlie Horse Restaurant
12.2012 - 06.2017
Customer Service Manager
Autozone Inc
03.2012 - 01.2015
Sales Associate
Dialamerica Marketing Inc
10.2011 - 01.2012
Commercial Cleaner
2 Brooms And A Mop
05.2011 - 10.2011
Sales Customer Service
AT&T Inc.
08.2010 - 05.2011
Customer Service Associate
Autozone Inc
10.2009 - 08.2010
Automotive Technician
Automaster Service Center
04.2009 - 10.2009
Customer Service Representative
Time Customer Service Inc.
05.2006 - 04.2009
Customer Service Manager
Hollywood Video
06.2005 - 05.2006
Cashier Customer Service
Michaels
07.2004 - 12.2004
High School Diploma -
Forest High School