Bryan Haviland
Customer service manager
Perryville,MD
Summary
Dedicated professional with over 30+ years of customer service experience in the restaurant business and warehouse distribution and order fulfillment, gained at restaurant locations over my working career and Daikin Comfort Technologies prior to the business closure in July 2024. Expertise includes order picking, shipping, and receiving, along with proficiency in inventory management and cycle counts. Strong team player with a proven track record of maintaining and developing a robust customer base, complemented by skills in forklift operation and back up non-CDL driving for 26 ft. box trucks. Committed to self-motivation and excellence in completing tasks efficiently while ensuring high standards of service delivery.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Customer Service Manager
DAIKIN COMFORT TECHNOLOGIES
Edgewood, MD
04.2010 - 07.2024
- Customer service
- Building Customer and maintained customer relationships
- Distribution of company products and equipment including parcel shipping and receiving
- Use of computer programs and RF scanner in ensure proper product delivery
- Scheduling for inbound and outbound trailer shipments
- Purchase Orders
- Forklift operator
- Picked, packed, and shipped item
- Lead shipping and receiving department
- Monitored inventory levels of common items to ensure adequate stock.
- Investigated and resolved any customer order discrepancies.
General Manager
Domino's Pizza
Bel Air, MD
05.2006 - 04.2010
- Comply with brand procedures to prepare customers orders
- Customer service and order entry
- Delivery of products
- Scheduling of employees
- Product ordering
- FIFO practices on food products
- Previously Serv Safe certified at time of employment
- Ensuring proper food and safety practices were met on a daily basis
Cook/Pizza Manager/Customer Service
Tony's Pizza
Baltimore, MD
06.1989 - 05.2006
- Comply with brand procedures to prepare customers orders
- Customer service and order entry
- Delivery of products
- Scheduling of employees
- Product ordering
- FIFO practices on food products
- Previously Serv safe certified at time of employment
- Ensuring proper food and safety practices were met on a daily basis
Education
High School Diploma -
Eastern Vocational Tecnical High School
Baltimore,Md05-1993
Skills
- Freight management experience
- Efficient order processing
- Inventory management
- Accurate data entry
- Efficient loading and unloading
- Skilled in inventory management
- Skilled warehouse order picker
- Experienced in forklift and order picker operation
- Extensive customer service experience
- Customer engagement
Certification
Driver's License
Languages
English - Expert
Interests
- Documenting and sharing travel experiences
- Volunteer Travel
- Cooking
- Gardening
Additional Information
Looking to begin a new entry level career and to be part of a strong and growing company in Management, Customer service, Sales or Warehousing areas. I had become laid off from past employer after closing of the business after many years in operation, which has led me to continue searching for a new career today. I understand the concept of getting the job done and being a team player. I adapt immediately when change is implemented by the company. Transparency and integrity are very important to me and is what makes the success of a business.
Work Preference
Work Type
Full TimeLocation Preference
On-SiteWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Manager
DAIKIN COMFORT TECHNOLOGIES
04.2010 - 07.2024
General Manager
Domino's Pizza
05.2006 - 04.2010
Cook/Pizza Manager/Customer Service
Tony's Pizza
06.1989 - 05.2006
High School Diploma -
Eastern Vocational Tecnical High School