Jacob Yeboah
Jacksonville,FL
Summary
Diligent professional with a robust background in customer service, recognized for consistently resolving inquiries efficiently and maintaining exceptional satisfaction rates. Proven track record of leveraging strong communication and problem-solving skills to enhance the customer experience significantly. Committed to fostering positive relationships and delivering solutions that meet diverse client needs. Passionate about contributing to team success and driving continuous improvement in service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cook/Prep
Wingstop
Jacksonville, FL
02.2024 - Current
- Maintained cleanliness and sanitation of work areas, equipment, and utensils throughout the shift
- Followed proper food handling procedures to minimize waste and maintain freshness
- Received inventory deliveries, checked for accuracy, and stored products appropriately
- Closely monitored cooking times and temperatures for all dishes to ensure optimal taste and texture
- Collaborated with other team members to complete prep tasks efficiently during busy periods
- Packed prepared foods into containers for storage or immediate consumption by customers/guests
- Labeled all prepared items with appropriate date labels for easy identification in storage areas
- Frequently rotated stock items in refrigerators/freezers/pantries to maintain freshness levels at all times
- Maintained knowledge of menu items including ingredients used in each dish
- Informed management promptly about any shortages or discrepancies in supplies
- Demonstrated strong organizational skills by prioritizing tasks effectively during high-volume periods
- Operated kitchen equipment safely following established guidelines
- Demonstrated attention to detail by checking seasoning levels before serving dishes
- Maintained a positive attitude while working under pressure in a fast-paced environment
Mod Team Associate
Walmart
Jacksonville, FL
01.2024 - 09.2025
- Efficiently stocked shelves with inventory, ensuring products were readily available for customers
- Collaborated with team members to unload delivery trucks and organize stockroom, optimizing workflow
- Performed quality checks on products to ensure they met company standards before placing them on shelves
- Utilized handheld scanners or other technology tools to track inventory levels and update stock records
- Assisted customers in locating specific items within the store, providing friendly and helpful service
- Followed safety protocols while handling heavy equipment and operating machinery in the stockroom area
- Managed backstock areas by organizing products according to category, expiration date, or other criteria
- Contributed ideas for process improvements that enhanced efficiency in stocking procedures
- Safely operated manual pallet jacks or powered industrial trucks when moving large quantities of merchandise
- Demonstrated strong attention to detail when verifying product quantities during receiving process
- Assisted in organizing merchandise displays to enhance customer experience and drive sales.
Dispatcher
Jahny & Sons Transport LLC
Gainesville, FL
01.2023 - 02.2025
- Find Loads For Drivers
- Communicate With Customers & Drivers To Insure Timely Delivery
- Organize And File Invoices, Receipts And All Other Shipping Information Accordingly
- Managed daily schedules, assigning drivers to specific routes based on customer demands and driver availability
- Monitored GPS tracking systems to track the location of vehicles in real-time and make necessary adjustments to optimize efficiency
- Responded promptly to customer inquiries, resolving issues or concerns related to deliveries or pick-ups
- Collaborated with warehouse staff to ensure accurate loading and unloading of goods onto trucks for efficient transportation
- Implemented safety protocols and procedures for drivers, ensuring compliance with local traffic laws and company regulations
- Optimized routing strategies by analyzing traffic patterns, road closures, weather conditions, and other factors that may impact delivery times
- Coordinated emergency response efforts in case of accidents or breakdowns by contacting appropriate authorities or arranging alternative transportation solutions
- Developed strong relationships with customers by providing exceptional service experiences during interactions over the phone or email
- Assisted in training new dispatchers on standard operating procedures (SOPs) for effective coordination of logistics operations
- Improved customer satisfaction by resolving delivery issues promptly and effectively
Warehouse Manager
FHI
Jacksonville, FL
02.2022 - 01.2023
- Look over remaining appointments and create a daily plan
- Receive, unloads, moves and loads merchandise
- Verify correct counts of items received and notes discrepancies or damages
- Send drivers/customers their invoice and assist with any payment errors
- Manage warehouse crew to ensure they are on task
- Send daily reports to production manager
- Report assessment of crew’s individual performance
Truck Driver Class A CDL
United Transportation LLC
Puyallup, WA
08.2020 - 04.2021
- Completed daily pre and post-trip inspection checklist
- Drove Over the road (OTR) truck
- Delivered merchandise to clients
- Adhered to Department of Transportation (DOT) regulations
- Maintained a record of 100 percentage of correct deliveries
- Maintained accurate inventory count
Driver
Mattress Firm
Jacksonville, FL
02.2020 - 06.2020
- Loaded and unloaded Mattress/Adjustable Base
- Performed daily preventative maintenance and repairs
- Completed DVIR reports daily
- Drove 1500 miles per week
- Local delivery driver
Dishwasher/Busser
Genghis Khan Mongolian Grill
Macon, GA
06.2019 - 10.2019
- Wash dishes
- Clean all cooking utensils
- Clean floors
- Take out trash
Wal-Mart Associate
Walmart
Jacksonville, FL
11.2016 - 10.2018
- Stock shelves and return overstock to backroom
- Neatly and safely organize overstock
- Assist customer needs throughout store
- Count inventory and report data to supervisor
Driver
US Xpress
Jacksonville, FL
11.2014 - 06.2016
- Deliver freight to destination in a safe & timely manner
- Communicate availability with managers to ensure full work potential
- Class A CDL license
- Drove 2500-3000 miles per week
- Picked up and delivered freight
- Regional driver
- Performed daily preventative maintenance and repairs
- Completed DVIR reports daily
Education
High school or equivalent -
Gainesville High School
Gainesville, FL06-2012
Skills
- Cash management
- Customer engagement
- Inventory management
- Customer service in retail
- Freight management experience
- Safe driving
- Skilled in cargo handling
- Long-haul trucking expertise
- Heavy vehicle operation
- Experienced in timely package delivery
- Box truck driving expertise
- Building construction
- Proficient in heavy equipment handling
- Efficient route navigation
- Pallet jack handling
- Warehouse Management
- Forklift operation experience
- Cleaning and organization
Certification
- CDL Class A
- November 2014 to July 2023
- Driver's License
Timeline
Cook/Prep
Wingstop
02.2024 - Current
Mod Team Associate
Walmart
01.2024 - 09.2025
Dispatcher
Jahny & Sons Transport LLC
01.2023 - 02.2025
Warehouse Manager
FHI
02.2022 - 01.2023
Truck Driver Class A CDL
United Transportation LLC
08.2020 - 04.2021
Driver
Mattress Firm
02.2020 - 06.2020
Dishwasher/Busser
Genghis Khan Mongolian Grill
06.2019 - 10.2019
Wal-Mart Associate
Walmart
11.2016 - 10.2018
Driver
US Xpress
11.2014 - 06.2016
High school or equivalent -
Gainesville High School