Rebecca Gephardt
Country Store
Clayton,DE
1
Certification
23
years of professional experience
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Work History
Cook/Prep
10 Months- Achieved customer satisfaction by efficiently slicing deli meats. Delivered quality cold subs through effective sandwich assembly. Maintained spotless food preparation areas for health compliance. Streamlined communication by promptly answering phone inquiries. Produced high-quality fried chicken that enhanced menu appeal.
- Maintained cleanliness and organization of kitchen equipment and work areas.
- Assisted in training new kitchen staff on food preparation techniques and safety protocols.
- Collaborated with team members to ensure timely service during peak hours.
- Implemented process improvements to streamline food preparation and reduce waste.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
- Communicated closely with servers to fully understand special orders for customers.
- Coordinated checklists to keep kitchen clean, stocked and sanitary.
- Answered Phones and assisted customers with ordering food
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Cook/cashier
10 Years 5 Months- Managed grilling station, ensuring optimal cooking techniques and food safety standards.
- Handled phone communications, addressing customer needs and providing information efficiently.
- Cultivated positive relationships with customers through attentive communication and problem-solving.
- Assembled a variety of cold sandwiches, ensuring freshness and adherence to food safety standards.
- Managed dishwashing tasks, ensuring all utensils and cookware were cleaned and ready for use.
- Utilized specialized equipment to slice meats consistently, supporting food preparation standards.
- 7. Conducted thorough cleaning and sanitization of all designated areas.
Customer Service Representative
1 Year 4 Months- Responded to phone calls, addressing inquiries and providing information to enhance client satisfaction.
- Managed parts lookup and ordering processes to maintain inventory levels and support production needs.
- Updated inventory records with newly received parts to maintain operational efficiency.
- Recorded and tagged invoices while ensuring accurate input of incoming equipment into the database.
- Updated repair tickets with comprehensive information regarding tasks completed to streamline workflow and enhance communication.
- Verified and reconciled payment transactions to maintain financial accuracy
Teacher's Assistant
1 Year 8 Months- Designed and implemented activities to promote a positive and productive work environment.
- Tracked and recorded diaper changes and meal occurrences to support infant health monitoring.
- Maintained cleanliness and sanitation standards by systematically cleaning and disinfecting all used items and areas.
- Conducted regular inspections and cleaning routines to uphold safety standards for infants and toddlers.
- Implemented safety protocols and conducted regular checks to guarantee student well-being.
- Supported lead teacher in developing engaging lesson plans tailored to diverse learning styles.
- Collaborated with parents and staff to address student needs and enhance communication channels.
- Monitored student progress, providing feedback to teachers for personalized instructional adjustments.
- Facilitated small group activities, promoting social skills and collaborative learning among students.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Supported classroom maintenance and upkeep, organizing books, and materials.
Deli Clerk
5 Months- Delivered consistently high-quality sliced meat and cheese to enhance customer satisfaction. Achieved efficient food preparation processes by expertly slicing meat and cheese. Contributed to a streamlined service experience by preparing meat and cheese slices with precision.
- Welcomed customers and efficiently processed their orders.
- Coordinated check-out activities for guests, ensuring accuracy and timely processing of transactions.
- Conducted detailed cleaning procedures for slicers, enhancing equipment longevity and operational efficiency.
- Executed preparation of cold subs, ensuring freshness and adherence to food safety standards.
- Maintained cleanliness and organization of ice cream station while efficiently serving customers.
- Provided expert assistance in product selection and inquiry handling, ensuring an enhanced shopping experience.
- Implemented systematic organization and cleanliness protocols for deli display cases, reinforcing health compliance.
- Oversaw slicing machines and scales, guaranteeing precise portioning of meats and cheeses for optimal product quality.
- Facilitated customer interactions at counter, ensuring prompt responses to requests and inquiries.
Data Entry
10 Months- Streamlined information management processes by digitizing data from physical documents and audio files into comprehensive databases, spreadsheets, or CRM systems.
- Analyzed source documents against entered data to maintain data integrity and enhance overall accuracy.
- Developed and maintained an organized filing system for both digital and physical documents, ensuring quick access to information.
- Executed protocols for managing sensitive information, safeguarding customer and company confidentiality.
- Analyzed data trends and prepared detailed reports to facilitate management's strategic planning.
- Managed data backup processes and implemented security strategies to protect sensitive information.
- Reduced manual data entry errors, implementing automated verification tools for insurance eligibility checks.
- Completed accurate and timely data entry.
Customer Service Associate/ Kennel Tech
3 Years 8 Months- Executed medication administration protocols, maintaining accurate records and monitoring patient responses.
- Executed comprehensive grooming routines, including bathing, for various dog breeds.
- Executed structured dog walking routines, prioritizing safety and exercise for each pet.
- Reviewed and organized adoption forms to streamline the application process and enhance client experience.
- Handled phone calls with professionalism, addressing customer needs and providing accurate information.
- Utilized strong communication and analytical skills to address customer inquiries and enhance service satisfaction.
- Coordinated intake operations for animals, focusing on their care and successful placement in suitable environments.
- Coordinated efforts with team members to optimize adoption events, significantly improving community engagement.
- Implemented training initiatives for new staff, focusing on customer interaction protocols and shelter operations to optimize overall efficiency.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Handled billing and payment issues by following guidelines and resolving disputes.
Education
High School Diploma
Skills
Effective customer communication
Excel proficiency
Strong attention to detail
Experience with mobile applications
Safe driving
Inventory management
Cash transaction processing
Professional phone communication
Physical material handling
Experienced with productivity tools
Service excellence
Ensuring patient confidentiality
Experienced in Microsoft Word document creation
Child development facilitation
Client relationship management
Food safety compliance
Proficient in managing multiple tasks
Managing customer service inquiries
Experienced in software tools
Sales experience
Experienced in Microsoft Outlook management
Experienced with Microsoft Office applications
Customer engagement
Document creation
Fundamental mathematics
Microsoft PowerPoint
Point of sale management
Sanitization practices in food safety
Certification
- Driver's License
- Food Handler Certification
Languages
English
Timeline
Cook/Prep
Country Store
08.2025 - CurrentRead More
Cook/cashier
Tony's sausage house
03.2015 - 08.2025Read More
Customer Service Representative
Bret steele lawn and garden repair
01.2015 - 05.2016Read More
Teacher's Assistant
Precious Moments Preschool
10.2012 - 06.2014Read More
Deli Clerk
Bylers
05.2012 - 10.2012Read More
Data Entry
ups supply chain solutions
11.2008 - 09.2009Read More
Customer Service Associate/ Kennel Tech
Kent County SPCA
05.2003 - 01.2007Read More
Dover High School
High School Diploma
Read More
Additional Information
- Authorized to work in the US for any employer
- I am currently on disability due to having multiple sclerosis and trying to get a part-time job That will accommodate my needs