Bryan Helder

• Managed customer orders and inquiries via phone and email, providing responsive and professional service.
• Resolved customer issues, returns, and order discrepancies efficiently.
• Checked inventory and product availability to provide accurate information and recommend solutions.
• Prepared quotes to support sales and provide customers with accurate price, lead time, and minimum order quantity.
• Entered and maintained customer orders using CSD, SXe, and Phocus computer programs.
• Managed key customer accounts and maintained ongoing relationships with manufacturing companies and factories.
• Coordinated with manufacturers, vendors, and shipping partners to oversee order logistics from entry to delivery, ensuring customers received up-to-date tracking information and timely updates on delays.

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• Coordinated assessments, home studies, and placement documentation to ensure successful adoptive matches.
• Organized home studies to assess the suitability of prospective adoptive homes.
• Prepared adoption files, legal forms, and confidential case records.
• Collaborated with social workers and attorneys to streamline adoption processes and resolve case issues.
• Maintained detailed adoption records to support compliance with state regulations and facilitate audits.

• Coordinated support for families by communicating with schools, courts, agencies, and service providers to address needs.
• Managed cases through intake, assessment, scheduling, documentation, and follow-up to ensure comprehensive support for families.
• Delivered crisis intervention, education, advocacy, and problem-solving support.

• Guided, supervised, and supported residents, maintained detailed documentation, and communicated progress to therapists, caseworkers, and judges to ensure coordinated care.
• Supported treatment plans and collaborated with families and professionals, exercising sound judgment in challenging situations to promote effective interventions.
• Supported youth through Bethany Christian Services foster care and family reunification programs.
• Monitored youth safety during daily activities and community outings.
• Documented behavior observations, incidents, and service notes for case records.

• Additional Work Experience