Bryan Hernandez

When I started working at Rockefeller’s famous observation exhibit I started off as a host. 6 months into the job I got promoted as a supervisor due to my customer service skills and leadership qualities. Some of the skills that made me stand out was being bilingual, great problem solver, having patience, and being a team player. As I became a supervisor some of my duties are Training new employees on company policies, job duties, and performance expectations. Resolving customer’s complaints and issues promptly, ensuring customers satisfaction and loyalty. Managing staff’s lunch breaks, and addressing and resolving interpersonal conflicts within the team, Maintaining a harmonious work environment.

• Company Overview: Telecommunications/ Tower Climber/ tech 1
• Website not provided
• I started at this company as an apprentice learning how to safely climb towers, do break fix work and telecom site builds/construction for T-moblie
• I first joined when T-moblie was installing the mix mode Baseband 6630s for L600, L700, and NR600
• We were installing 4449 radios to support these frequencies
• During this time, we were also working with T-moblie FOPS during any break fix/ when they assigned repair request to clear trouble tickets
• Troubleshot VSWR issues on coax lines for GSM, UMTS, LTE and 5G
• Worked with other techs to learn how to do load tests using the Anritsu, to find and replace coax lines where needed to clear any VSWR alarms
• Tested radio ports and TMA's to clear VSWR issues
• Once issue was detected, I would climb the T-mobile towers following OSHA standards and safety procedures to replace any faulty equipment
• Due to my fast pace and eagerness to learn I was promptly promoted to tech 2 and was assigned to a group doing new construction builds for Sprint keep sites after the merge
• During this time I was running new hybrid cables to support the new 2.5 frequency that was bought from Sprint, as well as installing octo port antennas, 6449 radios, 6160 Ericsson cabinets for both Sprint keep and anchor sites
• Ran all necessary cables between cabinets to support the integrators performing Anchor builds and IXR-e router installations
• Telecommunications/ Tower Climber/ tech 1
• Website not provided

• Company Overview: Small start-up company focusing on home innovation and small business infrastructures
• Website not provided
• I oversaw speaking with our clients on a day-to-day basis to help troubleshoot any upcoming issues that may occur with their equipment
• I was also in charge of configuring and maintaining small servers for law firms, clinics, and art galleries
• I would also receive daily help desk tickets for pending activities such as creating new employee emails and resetting passwords using office 365
• Installed and configured NVR camera systems for homes and small businesses to give our clients remote access to their cameras as well as storing footage on the cloud
• Small start-up company focusing on home innovation and small business infrastructures
• Website not provided

• Company Overview: A high-end seafood restaurant at the heart of NYC
• Website not provided
• I initially started as a busser/ barback but my eager to learn and willingness to take on new tasks allowed me to quickly get promoted to waiter by my manager
• As a busser/ barback I was in charge of making sure tables were properly cleaned and set for the customers
• As the first-person customers would see while getting seated, I was able to develop my customer service skills by becoming a better greeter
• I also made sure the bar was stocked and ready for the rush hours during lunch and dinner services
• Once promoted to a waiter I had to memorize the menu to better serve customers coming to dine by paying attention to detail and making sure to mention any allergies they might have
• I was also put in charge of training new staff from bussers to waiting staff
• As my experience and knowledge of the menu grew, I was also placed in charge of taking large catering orders and assisted in setting up for events
• A high-end seafood restaurant at the heart of NYC
• Website not provided

• Company Overview: A small family-oriented restaurant
• Website not provided
• I initially started working here part time during my days off school and summer breaks
• As my first restaurant job the staff trained me on how to properly greet and introduce myself to customers as I approach their table
• I was also trained on how to properly clean and set a table after every use
• I oversaw the restocking of all supplies after every shift such as napkins, salt & pepper shakers as well as other table side ingredients
• As my experience grew my manager allowed me to take on some waiter shifts where I quickly learned the menu and was able to develop my customer service skills even more
• A small family-oriented restaurant
• Website not provided