Ximena Diaz Orejel
Hesperia,CA
Summary
Dynamic and results-driven professional with experience at Tnt’s Cafe, excelling in customer service and team collaboration. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Skilled in multitasking and maintaining a professional appearance in fast-paced environments, consistently achieving service excellence.
Overview
4
4
years of professional experience
Work History
Hosts/Busser/Take Out Orders
Tnt’s Cafe
Victorville, CA
10.2024 - Current
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed waitlist efficiently, optimizing table turnover and guest flow.
- Assisted in menu knowledge, answering guest inquiries with accuracy.
- Collaborated with kitchen staff to streamline service and enhance guest satisfaction.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Cleared and sanitized tables to maintain cleanliness and organization in dining area.
- Assisted wait staff by delivering food and beverages promptly to enhance customer satisfaction.
Trainer
Freddys Frozen Custard And Steakburger
Victorville, CA
04.2022 - Current
- Facilitated workshops on customer service excellence and product knowledge for team members.
- Assessed employee performance and provided constructive feedback to enhance skills and productivity.
- Utilized various training tools and technologies to improve learning outcomes for staff members.
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
Retail Sales Associate
See's Candies
Victorville, CA
11.2022 - 02.2023
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained cleanliness and organization of sales floor, ensuring attractive displays for merchandise.
- Operated cash register efficiently, processing transactions with accuracy and speed.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
Education
High School Diploma -
University Preparatory School
Victorville, CA06.2022
Skills
Time management
Attention to detail
Clear communication
Cleaning and sanitizing
Professional appearance
Working under pressure
Multitasking and organization
Physical stamina
Timeline
Hosts/Busser/Take Out Orders
Tnt’s Cafe
10.2024 - Current
Retail Sales Associate
See's Candies
11.2022 - 02.2023
Trainer
Freddys Frozen Custard And Steakburger
04.2022 - Current
High School Diploma -
University Preparatory School