Bryan Hester
Bixby
Summary
I have excelled in problem resolution and account management during my time at Lowe's. Recognized for enhancing team productivity and delivering exceptional customer support. I have effectively trained staff and improved service efficiency ensuring customer satisfaction in a fast-paced environment. Team player that works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Lowes Home Improvement
02.2018 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled billing and payment issues by following guidelines and resolving disputes.
- Trained staff on operating procedures and company services.
- Delivered prompt service to prioritize customer needs.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Trained new personnel regarding company operations, policies and services.
- Cross-trained and provided backup support for organizational leadership.
- Responded proactively and positively to rapid change.
Education
Associate of Science - Psychology
Tulsa Community College
Tulsa, OK07-2020
Bachelor of Science - Psychology
Northeastern State University
Tahlequah, OK12-2022
Skills
- Point of sale systems
- Point of sale system operation
- Customer support
- Product and service solutions
- Problem resolution
- Account management
- Quality assurance
- Team collaboration
Timeline
Customer Service Associate
Lowes Home Improvement
02.2018 - Current
Associate of Science - Psychology
Tulsa Community College
Bachelor of Science - Psychology
Northeastern State University
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