Odom Hour
Long Beach,CA
Summary
Dynamic Assistance Store Manager with extensive experience in customer service and operations management at 7-Eleven Convenience Store. Proven track record in enhancing customer satisfaction and driving team performance through effective training and inventory management. Proficient in Microsoft Word and guest services, consistently achieving operational excellence. Career goals include leveraging expertise to further improve service delivery in a leadership role.
Overview
15
15
years of professional experience
Work History
CUSTOMER SERVICE ASSOCIATE
Foster Freez
09.2024 - Current
- Taking orders, making food, beverages, milkshakes
- Cleaning and closing
- Preparing fresh products
- Working in a team-oriented environment by cleaning workstations, store and surrounding area
BARTENDER
Ruby Jack Restaurant
09.2023 - Current
- Mixing drinks according to recipes and recommending drinks
- Serving wine and beer and others drink at the bar
- Maintain the bar, keep the bar clean and well-stocked, wash glasses and bar utensils
- Managing inventory and coordinating daily supply inventory
- Clean and maintain wine cellar
ASSISTANCE STORE MANAGER
7-Elevent Convenience Store
01.2022 - 01.2023
- Assist the main manager by overseeing day-to-day operation, ensuring excellent customer service
- Resolving customers issues and upholding cleanliness standard within the store
- Effectively acting as a key to support the manager in running the store smoothly
- Directly interacting with customers, addressing inquiries, resolving complaints
- Training new employees
- Monitoring stock level, placing order, receiving delivery, rotating merchandise and managing inventory to prevent shortages or overstocking
- Watch over register operations
- Ensuring accurate cash transaction and performing cash reconciliation
- Reporting and data analysis sent to owner
CALL CENTER OFFICER
Sofitel Phnom Penh PHOKEETHRA
01.2017 - 01.2019
- Handle phone calls and emails
- Providing hotel information to guests
- Taking reservations for all restaurants and sports
- Answering calls and handling complaints
OPERATION EXECUTIVE
VIDOTOUR Indochina Service Company
01.2016 - 01.2017
- Data entry and update data
- Managing reservations for all restaurants
- Pick up guests and drop off at the airport
- Visit guests and ask for feedback
- Arrange tour guide and translators
FRONT DESK
Larose Boutique and Spa
01.2015 - 01.2016
- Checking guests in and out
- Collecting payment
- Taking reservation for spa
- Recommend tour plans for guests
Translator
Water of Life NGO
01.2010 - 01.2015
- Translate for missionary bible school
- Going outreach with American teams
- Translate for medical teams
- Interpret documents and paperwork at HARMONY Outreach
Education
Bachelor’s degree - PUC Undergraduate & IEAP
PANASASTRA UNIVERSITY of CAMBODIA
01.2013
Information of Technology Foundation Year -
SETEC Institute
01.2010
Skills
- Microsoft Word
- Excel
- Power Point
- Outlook Email
- Multi-line phone systems
- Property Management system (OPERA system)
- Guest services
- Point of sale systems
- Product knowledge
Training
- Grammar for writing
- Magnifique Journey and SOFITEL Appearance Training
- Intensive English for Academic Purpose IEAP
Summary - Objective
I am looking for professional growth with my employer where I can build my career. I was working with professional people and standards. I have notice that your property encourage a professional culture and I would be a good fit at your company.
Timeline
CUSTOMER SERVICE ASSOCIATE
Foster Freez
09.2024 - Current
BARTENDER
Ruby Jack Restaurant
09.2023 - Current
ASSISTANCE STORE MANAGER
7-Elevent Convenience Store
01.2022 - 01.2023
CALL CENTER OFFICER
Sofitel Phnom Penh PHOKEETHRA
01.2017 - 01.2019
OPERATION EXECUTIVE
VIDOTOUR Indochina Service Company
01.2016 - 01.2017
FRONT DESK
Larose Boutique and Spa
01.2015 - 01.2016
Translator
Water of Life NGO
01.2010 - 01.2015
Bachelor’s degree - PUC Undergraduate & IEAP
PANASASTRA UNIVERSITY of CAMBODIA
Information of Technology Foundation Year -
SETEC Institute
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